Application - com.hornbill.servicemanager

Entities

The following entities are defined for this application

AccountStatus

There are no operations or events defined for the 'AccountStatus' entity.

Achievement

The following operations are defined for the 'Achievement' entity.

Operation	Description
addAchievement	For internal use only - This flowcode operation awards an achievement to the specified user.

AchievementImage

There are no operations or events defined for the 'AchievementImage' entity.

Assessment

The following operations are defined for the 'Assessment' entity.

Operation	Description
getAssessment	Load questions and answers for an assessment

AssessmentAnswers

There are no operations or events defined for the 'AssessmentAnswers' entity.

AssessmentQuestions

There are no operations or events defined for the 'AssessmentQuestions' entity.

AssessmentTypes

There are no operations or events defined for the 'AssessmentTypes' entity.

Asset

The following operations are defined for the 'Asset' entity.

Operation	Description
addAsset	This flowcode operation is a component operation for the following flowcodes: addAssetComputer, addAssetComputerPeripheral, addAssetMobileDevice, addAssetNetworkDevice, addAssetPrinter, addAssetSoftware, addAssetTelecoms.
deleteAsset	This flowcode oepration deletes an asset from the system.
deleteAssets	Delete a list of Assets
getImageInfo	This flowcode load the info related to the asset image. If the asset has no image then return the info for the relevant asset type
linkAsset	This flowcode operation links an asset to another asset, request or other system entity.
loadAssetData	This flowcode load the asset data stored in the DB
loadLinkedEntities	This flowcode load the entities linked to the asset and their count
loadOptions	This flowcode loads the basic information required for the asset form, including the list of possible countries
searchAssetGlobal	Intended to be used by the global search feature in Collaboration. Each asset classes is searched in order to find the best results.
unlinkAsset	This flowcode operation unlinks an asset from another asset, request or other system entity.
updateAsset	This flowcode operation is a component operation for the following flowcodes: updateAssetComputer, updateAssetComputerPeripheral, updateAssetMobileDevice, updateAssetNetworkDevice, updateAssetPrinter, updateAssetSoftware, updateAssetTelecoms.

AssetsBasic

The following operations are defined for the 'AssetsBasic' entity.

Operation	Description
addAssetBasic	This flowcode operation creates an asset of class 'AssetSoftware'.
updateAssetBasic	This flowcode operation updates an asset of class 'AssetSoftware'.

AssetsComputer

The following operations are defined for the 'AssetsComputer' entity.

Operation	Description
addAssetComputer	This flowcode operation creates an asset of class 'AssetComputer'.
updateAssetComputer	This flowcode operation updates an asset of class 'AssetComputer'.

AssetsComputerPeripheral

The following operations are defined for the 'AssetsComputerPeripheral' entity.

Operation	Description
addAssetComputerPeripheral	This flowcode operation creates an asset of class 'AssetComputerPeripheral'.
updateAssetComputerPeripheral	This flowcode operation updates an asset of class 'AssetComputerPeripheral'.

AssetsLinks

There are no operations or events defined for the 'AssetsLinks' entity.

AssetsMobileDevice

The following operations are defined for the 'AssetsMobileDevice' entity.

Operation	Description
addAssetMobileDevice	This flowcode operation creates an asset of class 'AssetMobileDevice'.
updateAssetMobileDevice	This flowcode operation updates an asset of class 'AssetMobileDevice'.

AssetsNetworkDevice

The following operations are defined for the 'AssetsNetworkDevice' entity.

Operation	Description
addAssetNetworkDevice	This flowcode operation creates an asset of class 'AssetNetworkDevice'.
updateAssetNetworkDevice	This flowcode operation updates an asset of class 'AssetNetworkDevice'.

AssetsPrinter

The following operations are defined for the 'AssetsPrinter' entity.

Operation	Description
addAssetPrinter	This flowcode operation creates an asset of class 'AssetPrinter'.
updateAssetPrinter	This flowcode operation updates an asset of class 'AssetPrinter'.

AssetsSoftware

The following operations are defined for the 'AssetsSoftware' entity.

Operation	Description
addAssetSoftware	This flowcode operation creates an asset of class 'AssetSoftware'.
updateAssetSoftware	This flowcode operation updates an asset of class 'AssetSoftware'.

AssetsTelecoms

The following operations are defined for the 'AssetsTelecoms' entity.

Operation	Description
addAssetTelecoms	This flowcode operation creates an asset of class 'AssetTelecoms'.
updateAssetTelecoms	This flowcode operation updates an asset of class 'AssetTelecoms'.

AssetsTypes

The following operations are defined for the 'AssetsTypes' entity.

Operation	Description
addType	This flowcode operation adds a new asset type. If an asset type with same name in the same class already exists then return an error message.
deleteType	This flowcode operation deletes an asset type. If there are assets or requests currently associated with the asset type then teh system will not be able to delete it.
getImageInfo	This flowcode load the info related to the asset image. If the asset has no image then return the info for the relevant asset type
getTableMetaData	This flowcode operation returns a list of common and extended detail asset properties.
updateType	This flowcode operation updates an existing asset type. If an asset type with same name in the same class already exists then return an error message.

AssetSubstate

The following operations are defined for the 'AssetSubstate' entity.

Operation	Description
createAssetSubstate	Create an Asset Substate
deleteAssetSubstate	Delete a Product
getSubstatesMap	This flowcode return the asset substates gruped by stateID
updateAssetSubstate	Update the information for a substate

Attachment

The following operations are defined for the 'Attachment' entity.

Operation	Description
addAttachmentToEntity	Add an attachment to an entity
removeAttachmentFromEntity	Remove an attachment from an entity

BoardCards

The following operations are defined for the 'BoardCards' entity.

Operation	Description
moveCard	This operation allows you to move a card to a new position within a list, or a position in another list, on a board
smAddCard	FlowCode that will add a comment to the top of the board list.
smAddCommentCard	FlowCode that will add a comment to the top of the board list.
smArchiveCard	Archive a card from a board
smEditCommentCard	FlowCode that will add a comment to the top of the board list.
smMoveCard	Move cards on a board

BoardMembers

The following operations are defined for the 'BoardMembers' entity.

Operation	Description
browse	This returns a set of records
create	This associates an entity to a board
delete	This will remove the board member record
update	This will update the membership record with new can modify value

Boards

The following operations are defined for the 'Boards' entity.

Operation	Description
addBoardComment	This operation allows you to add a comment onto a board
addBoardRequest	This operation allows you to add a request onto a board
addCardToBoard	This flowcode is responsible for adding either single or multiple Requests to a specific Board. It handles the addition, un-archiving and the detection of cards assigned to a particular board.
removeCardFromBoard	This flowcode is responsible is responisble for deleting (archiving) a particular card in a board
smAddListToBoard	This flowcode is responsible for adding a new List to a specific Board
smBoardLogs	Flowcode to get the total count of board card logs and display boards logs in sets of 10
smDeleteList	This flowcode is responsible for deleting a specific List from a specific Board
smEditList	This flowcode is responsible for editing the List of a specified Board
smGetBoardItems	This flowcode is responsible for getting all the Board Data items for the currently selected Board
smGetUserBoards	This flowcode returns the list of boards, and whether the user has right to edit

The following BPM operations are defined for the 'Boards' entity.

Operation	Description
addToBoardComment	This flowcode adds a comment to a board. If a list name is provided, the comment will be added to that list on the specified board. If no list name or an invalid list name is provided, the comment will be added to the first list on the specified board.
addToBoardRequest	This flowcode adds a request to a board. If a list name is provided, the request will be added to that list on the specified board. If no list name or an invalid list name is provided, the request will be added to the first list on the specified board. If a request is already on the specified board and no list/an invalid list is provided, no action will take place.
removeFromBoardRequest	This operation removes a Request (Card) from a specified Board.

Bookmark

There are no operations or events defined for the 'Bookmark' entity.

BookmarkCategory

There are no operations or events defined for the 'BookmarkCategory' entity.

BookmarkHistory

There are no operations or events defined for the 'BookmarkHistory' entity.

Catalogs

The following operations are defined for the 'Catalogs' entity.

Operation	Description
getCatalogs	This operation returns the Catalogs against a particular Service.
getCurrentProgressiveCapture	This flowcode is repsonsible for getting the current Progressive Capture data
reorderCatalogs	This flowcode is responsible for re-arranging the Catalogs according to their specified Request Type

ChangeRequests

The following operations are defined for the 'ChangeRequests' entity.

Operation	Description
logChangeRequest	This flowcode operation logs a Change Request using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the change before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
schedule	Schedule a Change Request
unSchedule	Operation to unschedule the Change request

The following BPM operations are defined for the 'ChangeRequests' entity.

Operation	Description
addSchedule	This flowcode operation adds the specified change request to the change calendar
removeSchedule	This flowcode operation removes the specified change request from the change calendar
suspendSchedule	This flowcode operation suspends the bpm instance and waits for the request to be schduled before being allowed to continue.
updateChangeType	This flowcode operation sets the change type of the request

Charts

The following operations are defined for the 'Charts' entity.

Operation	Description
smReorderCharts	Re-order your Service Manager dashboard charts

Colleagues

The following operations are defined for the 'Colleagues' entity.

Operation	Description
getColleagueManager	Get the manager of a colleague

Contact

The following operations are defined for the 'Contact' entity.

Operation	Description
GetContainerId	Get the container id (Organisation) for the specified contact.
addContact	DEPRECATED (use addContactNew)
addContactNew	For internal use only - Add a New Contact
archiveContact	For internal use only - This flowcode is responsible for accepting one or more contactIds and changing their status from active to archived
changeOrg	For internal use only - Change the Contact's Organisation
guestUpdateProfile	This flowcode allows an authorised guest to update only there own contact record
removeOrg	For internal use only - Remove the Contact's Organisation
sendSystemNotification	Send notification to user
unarchiveContact	Updates the status of teh contact to be Active. Note that if the contact had access to the portal, this will not enable back to that state.
updateContact	DEPRECATED (Use updateContactNew)
updateContact3	For internal use only - Update Contact
updateContactNew	DEPRECATED - Use updateContact3 or changeOrg instead - For internal use only - Update Contact

Contact_extra

There are no operations or events defined for the 'Contact_extra' entity.

Contact_notes

There are no operations or events defined for the 'Contact_notes' entity.

ContactAccess

There are no operations or events defined for the 'ContactAccess' entity.

ContactOrgRequests

The following operations are defined for the 'ContactOrgRequests' entity.

Operation	Description
changeCancelRequestSetting	Create or change the cancellation request permission for Contacts
changeOrgRequestSetting	Create a connection record

Container

The following operations are defined for the 'Container' entity.

Operation	Description
addChild	For internal use only
addContainer	This is the description text for this flowcode operation
getChildren	This is the description text for this flowcode operation
getChildrenCount	This is the description text for this flowcode operation
getContainer	For internal use only
getRelatedContainers	This is the description text for this flowcode operation
removeChild	This is the description text for this flowcode operation
removeContainer	This is the description text for this flowcode operation
removePermission	This is the description text for this flowcode operation
setPermission	This is the description text for this flowcode operation
updateContainer	This is the description text for this flowcode operation

ContainerPermissions

There are no operations or events defined for the 'ContainerPermissions' entity.

ContainerType

There are no operations or events defined for the 'ContainerType' entity.

Country

There are no operations or events defined for the 'Country' entity.

CustomList

There are no operations or events defined for the 'CustomList' entity.

EntityAttachments

The following operations are defined for the 'EntityAttachments' entity.

Operation	Description
attachFile	Attach a file to the EntityAttachments
removeAttachment	Remove an attachment from the case
updateDescription	Update description of attachments

Faqs

The following operations are defined for the 'Faqs' entity.

Operation	Description
deleteFaq	This flowcode is responsible for deleting either a particular FAQ translation of a particular FAQ or the entire FAQ and all its translations
getFaqs	This operation returns the Faqs that belong to a Service.
updateFaqViewCount	This flowcode is responsible for updating the particular FAQ View Count

FaqsFeedback

The following operations are defined for the 'FaqsFeedback' entity.

Operation	Description
faqFeedback	This flowcode is responsible for updating a particular FAQs feedback i.e. Liking, Disliking or removing your Feedback

Favorite

There are no operations or events defined for the 'Favorite' entity.

GenericFilter

The following operations are defined for the 'GenericFilter' entity.

Operation	Description
smDeleteFilter	Delete a View
smGetCustomFilters	Get a list of Views for a user

Groups

There are no operations or events defined for the 'Groups' entity.

Impact

There are no operations or events defined for the 'Impact' entity.

Incidents

The following operations are defined for the 'Incidents' entity.

Operation	Description
logIncident	This flowcode operation logs an Incident using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the incident before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
selfserviceLogIncident	This flowcode operation logs an Incident using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the incident before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.

KnownErrors

The following operations are defined for the 'KnownErrors' entity.

Operation	Description
logKnownError	This flowcode operation logs a Known Error using the provided parameters. Firstly it calls the component flowcode operation logRequest to log the incident before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.

Location

There are no operations or events defined for the 'Location' entity.

MessageClientTemplate

The following operations are defined for the 'MessageClientTemplate' entity.

Operation	Description
add	Add Template
delete	Delete a template includding shared records
get	Returns a template based on an ID
update	Update Template

MessageClientTemplateShare

The following operations are defined for the 'MessageClientTemplateShare' entity.

Operation	Description
add	Add Shares to the template
addOrUpdate	Adds or Updates a sharing to a template. This asumes the sharing is one only for each template. Will replace if exists and if is "personal" it will remove the sharing record

OrganizationContacts

There are no operations or events defined for the 'OrganizationContacts' entity.

Organizations

The following operations are defined for the 'Organizations' entity.

Operation	Description
addToTimeline	Add to Org Timeline
archive	For internal use only - Archive an Organisation. If it has an activity stream, will post to the timeline.
unArchive	For internal use only - UnArchive an Organisation. If it has an activity stream, will post to the timeline.

Priority

The following operations are defined for the 'Priority' entity.

Operation	Description
addPriority	This operation adds a new Priority record.
calculatePriorityFromMatrix	This flowcode uses the supplied Impact and Urgency parameters to calculate the Priority based on the Priority Matrix.
deletePriority	This operation will delete a Priority record along with it's related records such as Timers.
movePriority	Re-order priorities
smGetPriorityMatrix	This FlowCode allows you to fetch the following data all at once: 1. List if items from the simple list called "impactList" 2. List if items from the simple list called "urgencyList" 3. The configured matrix values
smMovePriority	This flowcode operation updates the Priority order numbers of priorities in the system when they have been moved or re-ordered

PriorityTimerEvents

There are no operations or events defined for the 'PriorityTimerEvents' entity.

PriorityTimers

The following operations are defined for the 'PriorityTimers' entity.

Operation	Description
addTimer	Create a Timer associated to a priority

Problems

The following operations are defined for the 'Problems' entity.

Operation	Description
logProblem	This flowcode operation logs a Problem using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the problem before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.

ProCapCustomQuestion

The following operations are defined for the 'ProCapCustomQuestion' entity.

Operation	Description
add_json	Add progressive capture custom questions with answers

Products

The following operations are defined for the 'Products' entity.

Operation	Description
addProduct	Create a Product
deleteProduct	Delete a Product
updateProduct	Update the information for a Product

ProfileConnections

There are no operations or events defined for the 'ProfileConnections' entity.

ProfileContacts

There are no operations or events defined for the 'ProfileContacts' entity.

ProfileContactTypes

There are no operations or events defined for the 'ProfileContactTypes' entity.

Profiles

There are no operations or events defined for the 'Profiles' entity.

ProfileStatus

There are no operations or events defined for the 'ProfileStatus' entity.

ProgressiveCapture

The following operations are defined for the 'ProgressiveCapture' entity.

Operation	Description
getAssetSites	This flowcode operation gets details of all sites that are associatd to the specified asset(s) based on the search criteria provided.
getCustomerSite	This flowcode operation gets details of the specified customer's site.
getSites	This flowcode operation gets details of all sites based on the search criteria provided.
getUserCompanySites	This flowcode operation gets details of all sites for all companies for the specified user based on the search criteria provided.

PublishedRequests

The following operations are defined for the 'PublishedRequests' entity.

Operation	Description
getPublishedRequests	This flowcode is responsible for getting all the Published Problem / Known Error Issues in the Portals and checking to see if the current user has added themselves against the request as being impacted by the issue
retirePublishedRequest	This flowcode is responsible for setting the status of a Published Request to 'draft' when a request is either cancelled or closed
updatePublishedRequestWorkaround	This flowcode is responsible for updating the Published Request's workaround when the workaround is either edited or deleted

Questions

There are no operations or events defined for the 'Questions' entity.

RelatedContainer

There are no operations or events defined for the 'RelatedContainer' entity.

RelatedRequests

There are no operations or events defined for the 'RelatedRequests' entity.

RelationshipEntities

The following operations are defined for the 'RelationshipEntities' entity.

Operation	Description
add	This flowcode link one entity to a number of other entities by using the relationship link passed in input
delete	This flowcode link one entity to a number of other entities by using the relationship link passed in input
deleteEntity	Delete a single entity from the table RelationshipEntities
update	This flowcode link one entity to a number of other entities by using the relationship link passed in input
updateTimeline	This flowcode update an entity timeline. At the moment only Requests and Asset are supported.

RelationshipLinks

The following operations are defined for the 'RelationshipLinks' entity.

Operation	Description
add	This operation creates a Relationship Link. A Relationship Link consists of two Relationship Types.
delete	This operation deletes a Relationship Link, if it is not in use by one or more Relationship Entities.
deleteAll	This operation deletes one or more Relationship Link.
update	This operation updates an existing Relationship Link.

RelationshipTypes

The following operations are defined for the 'RelationshipTypes' entity.

Operation	Description
delete	This operation deletes a Relationship Type, if it is not in use by one or more Relationship Links.

Releases

The following operations are defined for the 'Releases' entity.

Operation	Description
logRelease	This flowcode operation logs a Release using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the release before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
schedule	Schedule a Release
unSchedule	Operation to unschedule the Release

The following BPM operations are defined for the 'Releases' entity.

Operation	Description
addSchedule	This flowcode operation adds the specified Release to the change calendar
removeSchedule	This flowcode operation removes the specified Release from the change calendar
suspendSchedule	This flowcode operation suspends the bpm instance and waits for the request to be schduled before being allowed to continue.
updateReleaseType	This flowcode operation sets the release type of the request

ReportCategories

The following operations are defined for the 'ReportCategories' entity.

Operation	Description
getReportCategories	This flowcode operation gets details of all report categories.
getReportCategory	This flowcode operation gets details of the specified report category along with details of all reports that match the search criteria within that category.

ReportFavourites

The following operations are defined for the 'ReportFavourites' entity.

Operation	Description
favouriteReport	This flowcode operation favourites the specified report for the user invoking the action.
getFavouriteReports	This flowcode operation gets details of the user's favourite reports, based on the search criteria provided.
unfavouriteReport	This flowcode operation unfavourites the specified report for the user invoking the action.

Reports

The following operations are defined for the 'Reports' entity.

Operation	Description
getRecentReports	This flowcode operation gets details of the most recently run reports, based on the search criteria provided.
getReport	This flowcode operation gets details of the specified report.

RequestApprovers

The following operations are defined for the 'RequestApprovers' entity.

Operation	Description
update	This operation can be used to update a Request's Approvers record. This includes removing, adding or confirming an Authorisers List.

RequestAssessments

The following operations are defined for the 'RequestAssessments' entity.

Operation	Description
create	This operation creates an empty request assessment (e.g. an impact assessment) record ready for completion
update	This operation updates a request assessment (e.g. an impact assessment) record with the answers and outcome of the assessment

RequestAttachments

The following operations are defined for the 'RequestAttachments' entity.

Operation	Description
add	Takes a JSON string of attachments that already exist on the server and apply these to a request

RequestBPMEvt

The following operations are defined for the 'RequestBPMEvt' entity.

Operation	Description
addEvent	Add a BPM event to a request

RequestConnections

The following operations are defined for the 'RequestConnections' entity.

Operation	Description
addConnection	This flowcode operation adds a new request connection.
addConnections	This operation add one or more Connections to a Request.
removeConnection	The flowcode operation removes a request connection.

The following BPM operations are defined for the 'RequestConnections' entity.

Operation	Description
addConnection	This flowcode operation adds a connection to the specified request.
emailConnections	This flowcode operation sends an email to the specified request connections.
removeAllConnections	This flowcode operation removes all current request connections for the speciifed request.
removeConnection	This flowcode operation removes a connection from the specified request.

RequestFeedback

The following operations are defined for the 'RequestFeedback' entity.

Operation	Description
addFeedbackTimer	This will create a timer. If the timer already exists, it will return the ID of the existing timer
deleteFeedbackTimer	This flowcode for delete feedback timer
timerEventFeedbackExpired	This flowcode used for global timer event (OnTimerEvent)

RequestHistoricEmail

There are no operations or events defined for the 'RequestHistoricEmail' entity.

RequestHistoricUpdateAttachments

There are no operations or events defined for the 'RequestHistoricUpdateAttachments' entity.

RequestHistoricUpdates

There are no operations or events defined for the 'RequestHistoricUpdates' entity.

RequestMembers

The following operations are defined for the 'RequestMembers' entity.

Operation	Description
addRequestMember	This operation allows adding colleagues as members of a Request.
removeRequestMember	This flowcode adds colleagues as collaborative members of a request

The following BPM operations are defined for the 'RequestMembers' entity.

Operation	Description
memberAddReqMember	This flowcode operation adds a member to the specified request
memberRemoveReqMember	This flowcode operation removes a member from the specified request

Requests

The following operations are defined for the 'Requests' entity.

Operation	Description
BPMEventProcess	This operation processes a BPM event, which signals the closing of a request.
SLMEventProcess	This flowcode is called from a request timer escalation event to determine which escalation actions need to be performed (email/assignment/priority increase etc) and call the appropriate flowcodes to perform each of those actions
SLMEventProcessAssign	Called from the SLMEventProcess flowcode, this flowcode will assign a request to the specified group and/or analyst and return the assignment description which can be used for timeline entries
SLMEventProcessBoard	Called from the SLMEventProcess flowcode, this flowcode will assign a request to the specified group and/or analyst and return the assignment description which can be used for timeline entries
SLMEventProcessEmail	Called from the SLMEventProcess flowcode, this flowcode will email notification of the request escalation to the appropriate request owner/manager and return a description of those emailed which can be used for timeline entries
SLMEventProcessPriority	This flowcode handles the increase of request priority as called from priority events
addAssetType	This operation links an Asset Type to an existing Request.
addQuestions	This operation allows you to add questations
addRequestFeedback	Add customer feedback for reqeust
allowTaskCompletion	This operation determines if a User is allowed to action on a Task. This will be used by 'OnAllowTaskActionOverride' Entity system event.
applyEmail	This flowcode operation applies an email's contents to a request's timeline. If content is supplied, that is used. If only the emailId is supplied, then there will be a lookup to get the email's contents, including any email attachments.
assign	This operation assigns a Request to a team or a team member.
assignNotification	This operation sends a notification to member(s) of a team when a Request is assigned.
attachFileFromServer	This attaches a file from the server to a request
attachFileFromSession	Attach a file from the current session
cancelRequest	This operation cancels a Request.
changeCustomer	This operation updates the Customer section against a request.
closeRequest	This operation updates the status of a Request to closed.
createCallBack	This flowcode operation creates a callback on a scheduled date and time for a Request, where required.
emailRequestResolution	Send the request resolution by email
escalateRequest	This operation escalates a Request with a new Priority.
getVisibilityLevel	This flowcode operation checks the logged in user's status (guest/owner/team member/request member/follower/customer/public) against a specific request and returns the corresponding system visibility.
guestAttachFile	Allow a trusted guest to attach a file to a request
guestAttachFileFromSession	This flowcode operation attaches a file to a request from a guest session.
guestCanViewRequest	This flowcode operation determines a guest's rights to view and edit a request.
guestFollowTimeline	Allow a trusted guest to follow a timeline
guestGetFileAttachmentInfo	Allow trusted guests to get the info of an attachment
guestGetTimelineAccessToken	This flowcode operation gets the request access token for the specified request.
guestLogRequest	This Flowcode logs a Request on behalf of a guest contact using the provided parameters. It updates the Request Timeline and spawns a BPM Process if a Service ID is provided.
holdRequest	This flowcode places a request On Hold and pause any Timers that are associated.
holdRequestTimer	Pause the Request timer(s)
linkRequests	This flowcode is invoked when a user create a new request from an existing request, or when he links an existing request to another existing request. In both cases, the flowcode links the two requests. If the user creates a new request (child request) from an existing one (parent request), then the parent request timeline is updated. If the user link an existing request (child request) to another existing request (parent request), then both the child timeline and the parent timeline are updated.
logRequest	This flowcode operation is a component operation for the following flowcodes: logIncident, logServiceRequest, logProblem, logRelease and logChangeRequest. It handles all of the common components for logging any type of request by evaluating optional progressive capture forms such as team, category and priority before logging the request. Once the request is logged it assoicates any members (if required) and also links the new request to additional requests (again if required).
logRequestBPM	This flowcode operation spawns a Bpm Process using the supplied Request and Service Id's.
lookupCustomerEmail	Lookup the email of a customer
markFix	Mark the Resolution/Fix timer
markResponse	Mark the response timer
markTimerMissed	This marks a request as having missed its timer
rejectFeedback	This updates the request removing the feedback
removeTimers	This flowcode script will remove the timers - including system timers - associated with a request
reopenRequest	This flowcode will attempt to reopen the request, checking whether it is currently resolved/closed first, increasing the reopen count and updating the request
resolveLinkedRequest	This operation provides configurable options to resolve Linked Requests in a Request.
resolveRequest	This flowcode will attempt to resolve the request, checking whether activities need to be resolved first, marking fix times, and attempting to resume the BPM
searchHistoricUpdates	This flowcode operation searches request timelines for the search text provided.
searchTimeline	This flowcode will perform a search against request timelines.
selfserviceAttachFileFromSession	This flowcode operation attaches a file to a request.
selfserviceCancelRequest	This operation updates the status of a Service Request to Cancelled for a selfservice user, and cancels any associated workflow and activities.
selfserviceCheckRequestVisibleToUser	This operation checks if a Portal user can view the details of a Request.
selfserviceCloseRequest	This operation updates the status of a Request to closed for a selfservice user.
selfserviceGetAttachmentInfo	This operation provides you with information on a file attachment that is associated to a Request. This operation is only for the Portals.
selfserviceGetTimelineAccessToken	This flowcode operation gets the request access token for the specified request.
selfserviceLogRequest	This flowcode operation logs an Incident using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the incident before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
selfserviceMarkUnread	This operation marks a Request as unread for Self Service users.
selfserviceReopenRequest	This flowcode will attempt to reopen the request, checking whether it is currently resolved/closed first, increasing the reopen count and updating the request
selfserviceRequestLastModified	This flowcode is responsible for updating the last modified date for a specific request
selfserviceSmGetAssetTypes	This flowcode operation gets the linked asset types for a specified request.
selfserviceSmGetAssets	This flowcode operation gets the linked attachments for a specified request.
selfserviceSmGetAttachments	This flowcode operation gets the linked attachments for a specified request.
selfserviceSmGetDetails	This flowcode operation gets the request details and all related request details for a specified request.
selfserviceSmGetReqDetails	This flowcode operation gets the request details and all related request details for a specified request.
selfserviceSmUpdateStatus	This flowcode is used to update the request status from a customer update
selfserviceUpdateTimeline	Posts to the activity stream
sendMessage	This is a defunct email flowcode - smSendMessage should be used.
setupRequestStageExpiry	This operation prepares the expiry of a BPM stage for a given period of time.
smGetAssetTypes	This flowcode operation gets the linked asset types for a specified request.
smGetAssets	This flowcode operation gets the linked attachments for a specified request.
smGetAttachments	This flowcode operation gets the linked attachments for a specified request.
smGetDetails	This flowcode operation gets the request details and all related request details for a specified request.
smGetFullActivityStream	This flowcode operation gets the activity stream for a specified request.
smGetLinkedReq	This flowcode operation gets the linked request details for a specified request.
smGetReqDetails	This flowcode operation gets the request details and all related request details for a specified request.
smGetReqEntitiesOwners	This operation returns the owners of a Request's entities. These entities include Request's Service owner, Linked Services owners and Linked Assets Owners where available.
smGetRequests	Returns the total request count matching the supplied filter criteria and a limited number of request results
smNotification	This flowcode operation determines any service manager notifications to be sent.
smNotificationAssignment	This flowcode operation notifies the owner of the request that the request has been assigned to them via both Hornbill and email notifications.
smNotificationAssignmentTeam	This flowcode operation notifies the team members of the team that the request has been assigned to via both Hornbill and email notifications.
smNotificationAutoresponder	This flowcode operation notifies the owner of the request that a new request has been logged or an existing request has been updated by email via both Hornbill and email notifications.
smNotificationAutoresponderTeam	This flowcode operation notifies the team members of the team that is assigned to the request that a new request has been logged or an existing request has been updated by email via both Hornbill and email notifications.
smNotificationCancel	This flowcode operation notifies the owner of the request that the request has been cancelled, via both Hornbill and email notifications.
smNotificationCancelTeam	This flowcode operation notifies the team members of the team that a request has been cancelled via both Hornbill and email notifications.
smNotificationCustomerPortalUpdate	This flowcode operation notifies the owner of the request that the request has been updated by its customer via both Hornbill and email notifications.
smNotificationCustomerPortalUpdateTeam	This flowcode operation notifies the team members of the team that the request has been assigned to that the request has been updated by its customer via both Hornbill and email notifications.
smNotificationLinkedReqResolveAction	This operation can send a User App Notification and an Email Notification to the owner of a request, to inform that a request has been resolved or closed.
smNotificationLinkedReqResolveActionTeam	This operation can send a User App Notification and an Email Notification to the team that a request belongs to, to inform that a request has been resolved or closed.
smNotificationMembersAdded	This flowcode operation notifies the owner of the request that the request has had a new member(s) added, or the team members of the team that the request has been assigned to that the request has had a new member(s) added via both Hornbill and email notifications.
smNotificationMembersAddedRecipient	This flowcode operation notifies the new request members that they have been added as a member to the request via both Hornbill and email notifications.
smNotificationMembersAddedTeam	This flowcode operation notifies the owner of the request that the request has had a new member(s) added, or the team members of the team that the request has been assigned to that the request has had a new member(s) added via both Hornbill and email notifications.
smNotificationSendEmail	This flowcode operation sends an email notification to the specified recipient.
smNotificationSendEmailDirect	This flowcode operation sends an email notification to the specified recipient.
smNotificationSendHornbillNotification	This flowcode operation sends a Hornbill notification to the intended recipient.
smNotificationSubStatusUpdate	This flowcode operation notifies the owner of the request that the request sub-status has been updated via both Hornbill and email notifications.
smNotificationSubStatusUpdateTeam	This flowcode operation notifies the team members of the team that the request sub-status has been updated via both Hornbill and email notifications.
smNotifyEmailCustomer	This flowcode operation sends an email to the customer of a request. It allows you to define the mailbox that the email will be sent from as well as the email template that will be used.
smNotifyTaskAuthoriser	This flowcode operation sends an email notification to a task authoriser
smPortalGetServices	Get the Services for a user that is using one of the Portals
smReqRefreshEvent	This operation is used in BPM operations to send a refresh event for a Request.
smResumeBPM	This operation resume the BPM for a request
smSLMEscalateEmailCustomer	Send the request resolution by email
smSLMEscalateResolutionTimer	This will escalate the resolution timer of a request to the new service levels timer
smSLMEscalateResponseTimer	This will escalate the response timer of a request to the new service levels timer
smSLMEscalateServiceLevel	This is used to amend the service level for a request
smSLMGetServiceLevel	This flowcode processes configured SLM rules for a service and returns the id of the relevant service level to apply to the request
smSLMGetServiceLevelAgreement	This flowcode processes configured SLM rules for a service and returns the id of the relevant service level agreement to apply to the request
smSLMGetServiceLevelProcessCondition	This flowcode processes the Rule Conditions configured against the chosen service using the data within the request
smSLMGetServiceLevelProcessValue	This flowcode processes the value of a Rule Condition configured against the chosen service using the data within the request
smSLMSetServiceLevel	Sets the Service Level for a request
smSLMStartResolutionTimer	This flowcode creates service based service level resolution timers and escalation events for a given request
smSLMStartResponseTimer	This flowcode creates service based service level response timers and escalation events for a given request
smSendMessage	This flowcode operation sends an email to the specified primary, cc and bcc recipients from within a request.
smSendSystemNotification	This flowcode sends a notification to the intended user
smUpdateReqTimeline	DEFUNCT - USE updateReqTimeline
smUpdateStatus	This flowcode is used to update the Status of a request and optionally update the Sub-status. You can choose whether to update the timeline, set the visibility of the timeline post and choose to set an indefinite or fixed off-hold time if updating the request status to 'On Hold'
smUpdateSubstatus	This flowcode validates and updates a request sub-status
takeFixTimerOffHold	Resume a Resolution/Fix timer
takeRequestOffHold	This flowcode takes a request off hold, can be called directly or via timer event
takeResponseTimerOffHold	Resume a Response timer
update	Update the primary and extended fields of a request
updateLinkedRequestsTimeline	This operation is used to post into the Timeline of Requests that are linked to a Request.
updateParentReqTimeline	This operation posts an update to a Parent Request's Timeline when resolving or closing Linked Requests.
updateReqTimeline	This flowcode adds an entry to the specified request's timeline.
updateRequest	Thisn operation is ran when a Request is updated by a team member. Information such as action, source and details of the update are stored.
updateResolutionDetails	This operation updated the Resolution Details of a Request
updateTimeline	DEFUNCT - USE updateReqTimeline

The following BPM operations are defined for the 'Requests' entity.

Operation	Description
assignServiceTeam	This flowcode operation assigns the team that supports the provided service to the request. If more than one team supports the service it will assign it to the team who has supported the service for the longest period of time.
assignTeam	This flowcode operation assigns a team to the request.
assignTeamOwner	This flowcode operation assigns a team and owner to the request.
assignTeamOwnerCapacity	This flowcode operation assigns a team and owner to the request. The owner is the member of the team with the least amount of open calls assigned to them from the specified team.
assignTeamOwnerCreator	This flowcode operation assigns a team to the request and sets the owner to be the user who created the request.
assignTeamOwnerRoundRobin	This flowcode operation assigns a team and owner to the request. The owner is the member of the team who was assigned a request (for the specified team) the longest time ago. This operation also takes into account the availability of each team member and they are only considered for assignment if they are marked as available.
assignTeamOwnerVariable	This flowcode operation assigns a team and owner to the request.
authoriseReqApproved	This flowcode operation marks a request as being approved after an authorisation decision.
authoriseReqRejected	This flowcode operation marks a request as being rejected after an authorisation decision.
collaboratePostCommentToExistingActivity	This flowcode operation posts a comment to an existing post that has been made by the business process engine from the specified request against the provided workspace. If more than one post has been made the most recent post will be commented on.
collaboratePostCommentToSourcePost	This flowcode operation adds a comment to the post the request was originally raised from.
collaboratePostToPublicWorkspace	This flowcode operation posts to a public workspace.
getCustomerInformation	This flowcode operation gets details of the of the customer of the request.
getOrgInformation	This flowcode operation gets details of the organisation of the customer of the request. If the customer is not associated to an organisation or is not a contact, no information will be returned.
getReqInformation	This operation gets details of a request, as well as related customer information.
getReqPcfAnswers	This operation returns all the answers to questions in a Request's Progressive Capture flow. The outcome of this operation will be used to provide the options for the Variable Picker feature in the Business Process designer.
getReqQuestions	This flowcode operation gets a list of answers to questions that have been asked on the specified form during the logging of the request through progressive capture.
getServiceInformation	This flowcode operation gets details of the service of the request. If the request has no service, no information will be returned.
integrationJiraAddCommentToRequest	This flowcode operation adds a comment to the Jira request in the specified Jira system.
integrationJiraCreateRequest	This flowcode operation creates a request in the specified Jira system.
linkedReqResolveLinkedRequests	This BPM operation provides configurable options to resolve or close Linked Requests in a Request.
linkedReqUpdateLinkedRequests	This flowcode operation updates requests that are linked to the specified request.
lockActions	For each action on the request details page (update, link, callback, board, etc), we want to specify if the action is locked or not. If an action is locked, then the user cannot perform any operation on it; for example, if the action "resolve" is locked (the admin may want to lock this action because the request has not been assigned yet), then the user cannot resolve the request. In this flowcode we want to build an object like this: { "update" : { "locked":true }, "callback" : { "locked":true }, "attach" : { "locked":false }, "link" : { "locked":true }, "linkedservices" : { "locked":true }, ... } where we specify the lock status for each action. This info will be saved in the column h_actions_control in h_itsm_requests. This script takes in account that the same object might be used elsewhere in the app (not only through a BPM process) to define other properties of an action. For example, if the current object stored in the database has "update": {"someProperty": "a value"} then this script will add/update only the property "locked" for this action, resulting in: "update": {"someProperty": "a value", "locked":true}
lockRequestDetails	This operation provides the ability to lock a Request's Details section.
logRequestIncident	This flowcode operation logs a new incident.
logRequestServiceRequest	This flowcode operation logs a new service request.
notifyEmailCoWorker	This flowcode operation sends an email to the specified Co-Worker. It allows you to define the mailbox that the email will be sent from as well as the email template that will be used.
notifyEmailContact	This flowcode operation sends an email to the specified Contact, using the contact's primary email address only. It allows you to define the mailbox that the email will be sent from as well as the email template that will be used.
notifyEmailCustomer	This flowcode operation sends an email to the customer of the request. It allows you to define the mailbox that the email will be sent from as well as the email template that will be used.
notifyEmailCustomersManager	This flowcode operation sends an email to the manager of the customer of the request. It allows you to define the mailbox that the email will be sent from as well as the email template that will be used.
notifyEmailExternalAddress	This flowcode operation sends an email to the specified external address. It allows you to define the mailbox that the email will be sent from as well as the email template that will be used.
notifyEmailRequestOwner	This flowcode operation sends an email to the owner of the request. It allows you to define the mailbox that the email will be sent from as well as the email template that will be used.
reqServiceUpdateServiceStatus	This flowcode operation updates the status of the service of the request.
suspendApprovers	This operation suspends a Business Process until authorisers for a Request are submitted and confirmed. This operation allows a BPM designer to configure options that relate to authorisers.
suspendClosure	This flowcode operation suspends the bpm instance and waits for the request to be closed before being allowed to continue.
suspendClosureCategory	This flowcode operation suspends the bpm instance and waits for the request to be assigned a request closure cateogry before being allowed to continue.
suspendCustomer	This flowcode operation suspends the bpm instance and waits for the request to be assigned a customer before being allowed to continue.
suspendDescription	This flowcode operation suspends the bpm instance and waits for the request to be assigned a description before being allowed to continue.
suspendExternalReference	This flowcode operation suspends the bpm instance and waits for the request to be assigned an external reference before being allowed to continue.
suspendImpactAssessment	This flowcode operation suspends the bpm instance and waits for the request to be assigned an owner before being allowed to continue.
suspendLinkedServices	This flowcode operation suspends the bpm instance and waits for the request to be linked to one or more services before being allowed to continue.
suspendNewOwner	This flowcode operation suspends the bpm instance and waits for the request to be assigned to a new owner before being allowed to continue. If the request has not previosuly been assigned, it will allow the business brocess to continue once an owner has been assigned to the request.
suspendOffHold	This flowcode operation suspends the bpm instance and waits for the request to be taken off hold before being allowed to continue.
suspendOwner	This flowcode operation suspends the bpm instance and waits for the request to be assigned an owner before being allowed to continue.
suspendPriority	This flowcode operation suspends the bpm instance and waits for the request to be assigned a priority before being allowed to continue.
suspendRequestCategory	This flowcode operation suspends the bpm instance and waits for the request to be assigned a request cateogry before being allowed to continue.
suspendResolution	This flowcode operation suspends the bpm instance and waits for the request to be resolved before being allowed to continue.
suspendSite	This flowcode operation suspends the bpm instance and waits for the request to be assigned a site before being allowed to continue.
suspendStatus	This flowcode operation suspends the bpm instance and waits for the request status to be changed before being allowed to continue.
suspendSummary	This flowcode operation suspends the bpm instance and waits for the request to be assigned a summary before being allowed to continue.
suspendTeam	This flowcode operation suspends the bpm instance and waits for the request to be assigned a team before being allowed to continue.
suspendUpdate	This flowcode operation suspends the bpm instance and waits for the request to be assigned an update before being allowed to continue.
unlockRequestDetails	This operation provides the ability to unlock a Request's Details section.
updateReqCategory	This flowcode operation sets the logging category of the request
updateReqClosureCategory	This flowcode operation sets the closure category of the request
updateReqCustomFields	This operation allows a User to update the Custom Fields a Request.
updateReqDetails	This flowcode operation sets the summary and description of the request
updateReqExternalReference	This flowcode operation sets the external reference of the request
updateReqHoldStatus	This BPM Operation can be used to change the status of a Request to On Hold by providing a Period.
updateReqImpactAssessment	This flowcode operation sets the Impact Assessment of the request
updateReqPriority	This flowcode operation sets the priority of the request
updateReqResolutionText	This operation allows a User to provide a Resolution Text for a Request.
updateReqServiceLevel	This will calculate the Service Level for the request
updateReqSite	This flowcode operation sets the site of the request
updateReqSiteCustomer	This flowcode operation sets the site of the request. The site will be the site of the customer of the request (if they have one).
updateReqStatus	This flowcode operation sets the status of the request
updateReqTimeline	This flowcode operation posts an update to the request timeline

The following events are defined for the 'Requests' entity.

Event	Description
OnAllowTaskActionOverride	Entity system event handler for OnAllowTaskActionOverride
OnGetActivityStreamAccessToken	FlowCode Entity Events - Creates a test users - testEntityEventUser and testEntityEventUser1
OnRecordAdded	Entity system event handler when new record is added
OnRecordUpdated	Entity system event handler when record is updated

RequestsExtended

There are no operations or events defined for the 'RequestsExtended' entity.

RequestSLMArchive

The following operations are defined for the 'RequestSLMArchive' entity.

Operation	Description
browse	This will return archived service level records for a request
create	Create an archive of the Service Level

RequestSLMEvt

The following operations are defined for the 'RequestSLMEvt' entity.

Operation	Description
addRequestEvent	This flowcode stores the details of SLM events for a given request
createRequestSLMEvents	Create SLM Events for a Request
smAddRequestEvent	This flowcode stores the details of SLM events for a given request
smCreateEscalationSLMEvents	This flowcode creates service based service level events for a request
smCreateRequestSLMEvents	This flowcode creates service based service level events for a request

RequestSLMTargets

The following operations are defined for the 'RequestSLMTargets' entity.

Operation	Description
create	Create a request service level target entry
update	Update a request service level target entry

RequestStatusHistory

The following operations are defined for the 'RequestStatusHistory' entity.

Operation	Description
addStatusHistory	This flowcode operation records details of a request assignment.

RequestTimers

The following operations are defined for the 'RequestTimers' entity.

Operation	Description
addRequestTimer	This will create a timer. If the timer already exists, it will return the ID of the existing timer
guestAddRequestTimer	Allow trusted guests to post to the timeline of a Request

ResponseTimes

There are no operations or events defined for the 'ResponseTimes' entity.

Roles

There are no operations or events defined for the 'Roles' entity.

RoutingRuleTemplates

The following operations are defined for the 'RoutingRuleTemplates' entity.

Operation	Description
addRoutingRuleTemplate	This operation creates a Routing Rule template.
deleteRoutingRuleTemplate	This operation deletes a Routing Rule template.
updateRoutingRuleTemplate	This operation updates an existing Routing Rule template.

SearchHistory

The following operations are defined for the 'SearchHistory' entity.

Operation	Description
create	Log a new entry in the search history
update	Update the search term with the service ID

ServiceBulletin

The following operations are defined for the 'ServiceBulletin' entity.

Operation	Description
deleteServiceBulletinImage	This flowcode is repsonsible for deleting the image against the specified bulletin
getServiceBulletin	This flowcode is responsible for getting all the Bulletins against a particular service
reorderServiceBulletinItems	This flowcode is responsible for re-arranging the Bulletins relative to their Service

ServiceFeedbackQuestionInputs

The following operations are defined for the 'ServiceFeedbackQuestionInputs' entity.

Operation	Description
getFeedbackQuestionInputDetails	This flowcode to get feedback question inputs
reorderFeedbackQuestionInputs	This flowcode is responsible for re-arranging the Feedback Question Inputs according to their specified Request Type

ServiceFeedbackQuestions

The following operations are defined for the 'ServiceFeedbackQuestions' entity.

Operation	Description
getFeedbackQuestionDetails	This flowcode to get feedback questions
getFeedbackQuestions	Get Feedback Questions
reorderFeedbackQuestions	This flowcode is responsible for re-arranging the Feedback Questions according to their specified Request Type

ServiceLevelAgreements

The following operations are defined for the 'ServiceLevelAgreements' entity.

Operation	Description
create	This flowcode operation creates a new service level agreement
read	Get a list of service level agreements
update	This flowcode operation updates an existing service level.

ServiceLevelAgreementService

The following operations are defined for the 'ServiceLevelAgreementService' entity.

Operation	Description
smAddServiceLevelServiceEntry	This flowcode adds 1 or more links between a service level and a service
smDeleteServiceLevelServiceEntry	This flowcode makes checks as to where a chosen service level is in use and will remove the service level from the service and make appropriate updates to rules to maintain data integrity
smReorderServiceLevels	This flowcode operation updates the service level order numbers in the system when they have been moved or re-ordered for visual purposes

ServiceLevelRules

The following operations are defined for the 'ServiceLevelRules' entity.

Operation	Description
create	This flowcode creates a service level rule
delete	This flowcode deletes a service level rule
read	This flowcode returns rules for selecting a service level
update	This flowcode updates a service level/service level agreement rule

ServiceLevels

The following operations are defined for the 'ServiceLevels' entity.

Operation	Description
smCreateServiceLevel	This flowcode operation creates a new service level.
smUpdateServiceLevel	This flowcode operation updates an existing service level.

ServiceLevelServiceLevelAgreement

The following operations are defined for the 'ServiceLevelServiceLevelAgreement' entity.

Operation	Description
reorder	This flowcode operation updates the service level order numbers in the system when they have been moved or re-ordered for visual purposes

ServiceLevelTargetEvents

The following operations are defined for the 'ServiceLevelTargetEvents' entity.

Operation	Description
smAddServiceLevelTargetEvent	This flowcode adds service level target events
smGetServiceLevelTargetEvents	This flowcode gets service level target events for a specific target
smUpdateServiceLevelTargetEvents	This flowcode updates service level target events

ServiceLevelTargets

The following operations are defined for the 'ServiceLevelTargets' entity.

Operation	Description
smGetServiceLevelTargets	This flowcode returns service level targets related to a specfic service level

ServiceRequestConfiguration

There are no operations or events defined for the 'ServiceRequestConfiguration' entity.

ServiceRequestDetails

The following operations are defined for the 'ServiceRequestDetails' entity.

Operation	Description
updateServiceRequestForm	This flowcode is reponsible for creating / updating the Service Request Details Form record

ServiceRequests

The following operations are defined for the 'ServiceRequests' entity.

Operation	Description
logServiceRequest	This flowcode operation logs a Service Request using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the service request before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
selfserviceLogServiceRequest	This flowcode operation logs a Service Request using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the service request before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.

Services

The following operations are defined for the 'Services' entity.

Operation	Description
deleteService	This will remove the service and any related data
getBpmList	This flowcode is responsible for getting a list of all the BPM workflows
getSupportTeamServices	This operations provides a list of Services that a Customer is subscribed to and the User's Team(s) supports.
selfserviceGetServices	This flowcode is responsible for returning all the Services depending on the currently logged in user and the Portal Mode
smAddSupportTeam	This flowcode operation associates a team with an service.
smCreateService	This flowcode operation creates a new service.
smCreateService2	This flowcode is responsbile for creating a new translatable service
smDropSupportTeam	This flowcode operation removes the relationship between a service and a team.
smOnServiceCreate	This flowcode is responsible for creating related service data when a new service has been successfully created
smOnServiceDelete	This will remove the service's related data
smSelfServiceGetService	This flowcode is responsible for returning all the Service Details regarding the Service Id supplied
smSetStatus	Set the status of a Service
smUpdateServicePortalVisibility	This flowcode is responsible for updating the Service Portal Visibility value against a specific service and all its respective translations

ServiceStatus

There are no operations or events defined for the 'ServiceStatus' entity.

ServiceSubscriptions

There are no operations or events defined for the 'ServiceSubscriptions' entity.

ServicesUsers

The following operations are defined for the 'ServicesUsers' entity.

Operation	Description
Create	Create an entity ServicesUsers
Delete	Create an entity ServicesUsers
DeleteByRelType	This flowcode delete the users associated to the service based on relType. For example, we want to delete the service owner or the service delegates
Update	Create an entity ServicesUsers
UpdateUsers	This flowcode update the service users (which can be owners or delegates) . It remove the old ones and add the new ones. The new users are passed as list of "user" in the input params, where each user is a json object with properties id and name
getUsersByService	Load owner and delegate for a service. We assume that there is max 1 owner and 1 delegate per service, no multiple owners or multiple delegates

ServiceTeams

The following operations are defined for the 'ServiceTeams' entity.

Operation	Description
getUserServiceTeams	This flowcode operation gets a list of teams that support the services that the user is subscribed to.

SharedViews

The following operations are defined for the 'SharedViews' entity.

Operation	Description
getSharedViews	This Flowcode is used to get Shared Views for a particular Custom Filter.

Site

There are no operations or events defined for the 'Site' entity.

SLC

There are no operations or events defined for the 'SLC' entity.

Snippet

The following operations are defined for the 'Snippet' entity.

Operation	Description
addSnippet	Create a Snippet
deleteSnippet	Delete a Snipper
updateSnippet	Update a Snippet

SnippetShare

There are no operations or events defined for the 'SnippetShare' entity.

Statuses

The following operations are defined for the 'Statuses' entity.

Operation	Description
read	This flowcode returns sub-status levels which can be filtered by language, service, request type and parent status

Task

The following operations are defined for the 'Task' entity.

Operation	Description
AttachFile	For internal use only - Attach a file to the task entity
deleteTask	For internal use only - Delete a task
getEntityTasks	Return tasks assigned to specific entity
getNewTasks	For internal use only - Load tasks from notifications
removeFile	For internal use only - Remove an attached file

Task_categories

There are no operations or events defined for the 'Task_categories' entity.

Task_notes

There are no operations or events defined for the 'Task_notes' entity.

TaskBoard

The following operations are defined for the 'TaskBoard' entity.

Operation	Description
addBoard	For internal use only - Create new board
addDefaultBoard	For internal use only - Adding default board and defining task lists
getBoard	For internal use only - Read board data
getBoardTasks	For internal use only - Flowcode return specified board lists with tasks
queryBoards	For internal use only - return boards belonging to user (query is taking user from session)
updateBoard	For internal use only - Update board data

TaskBoardList

The following operations are defined for the 'TaskBoardList' entity.

Operation	Description
addBoardList	For internal use only - adding new list to board
deleteBoardList	For internal use only - Delete specified list
filterBoardListTasks	For internal use only - return filtered tasks, for more secure searching (only tasks that user can see) to filtered data are added from session user id and roles
getBoardList	For internal use only - Return single list row
getBoardListTasks	For internal use only - Return list tasks that are assigned manually
getListTasks	For internal use only - Loading tasks one by one for all specified input id, checking every list for type (filter or manual) and calling specific query depends on it. At end return json stringified array of lists with tasks.
queryBoardLists	For internal use only - return lists belonging to user
updateBoardList	For internal use only - Updating board list record
updateListPositions	For internal use only - Updating lists position in order of appear in array

TaskBoardListTask

There are no operations or events defined for the 'TaskBoardListTask' entity.

Team

There are no operations or events defined for the 'Team' entity.

TeamAssignment

The following operations are defined for the 'TeamAssignment' entity.

Operation	Description
addTeamAssignment	This flowcode operation records details of a request assignment.

TeamMemberAssignment

The following operations are defined for the 'TeamMemberAssignment' entity.

Operation	Description
insertUpdate	This flowcode is responsible for inserting and updating request assignment restrictions for team members

TeamUsers

There are no operations or events defined for the 'TeamUsers' entity.

Templates

The following operations are defined for the 'Templates' entity.

Operation	Description
createTemplate	Create a Template

Timers

There are no operations or events defined for the 'Timers' entity.

UserAccount

The following operations are defined for the 'UserAccount' entity.

Operation	Description
getTeams	Flowcode Operation using the supplied Customer User Id to retrieve the user's Container Id and Customer Name

UserEntityList

There are no operations or events defined for the 'UserEntityList' entity.

UserServiceFavourites

The following operations are defined for the 'UserServiceFavourites' entity.

Operation	Description
smPortalsAddFavourite	This flowcode is responsible for adding a particular Service as the currently logged in User's favourite
smPortalsDeleteFavourite	This flowcode is responsible for deleting a particular Service as the currently logged in User's favourite
smPortalsGetFavourites	This flowcode is responsible for getting all the Favourite Services related to the currently logged in User

Vendors

The following operations are defined for the 'Vendors' entity.

Operation	Description
addVendor	Create a Vendor
deleteVendor	Delete a Vendor
updateVendor	Update information for a Vendor

Versions

The following operations are defined for the 'Versions' entity.

Operation	Description
addVersion	Create a Version
deleteVersion	Delete a Version
updateVersion	Update information for a Version

Operations

The following general operations are defined for the 'com.hornbill.servicemanager' application. You can click on each operation to see detailed information about that operation.

Method	Source	Description
addEveryoneToRole	global	For internal use only - Add all users to the specified role
addEveryoneToWorkspace	global	For internal use only - Add all users to the specified workspace
addHistory	global	For internal use only - Add a historic bookmark for the page visited
addMembersToWorkspace	global	For internal use only - Add users, groups or members to a specified workspace
adminInitaliseData	global	Used by the Admin App to get all the initial data need on first lost.
checkAppRightsGranted	local	This operation determines if a User is granted the right to an Application Right in Service Manager app. If more than one Application Right is supplied, the operation will determine if at least one of the supplied Application Rights are granted.
cnvDurationToSeconds	local	This flowcode parses a duration value into its components for later manipulation
cnvSecondsToDuration	local	Converts a value in seconds to the corresponding duration value
convertRichTextToPlainText	local	Takes rich text and converts it to plaintext
coreInitaliseData	global	For internal use only - Used by the Core Web App to get all the initial data need on first lost.
devAppCreateAssessmentType	local	Create the Assessment Types for the requests
devAppCreateImpacts	local	Create the Impact value for the requests
devAppCreateIndex	local	Makes sure that the Service Manager index exists
devAppCreateProfiles	local	This will make sure the profiles have their code stems - REQUEST/CLOSURE
devAppSimpleLists	local	Make sure that each simple lists exists
devAppUpdateAssets	local	Create the Impact value for the requests
devAppUpdateRoles	local	Used to apply the default and necassary roles for the Service Manager application
getCoWokers	global	DEPRECATED - please use getCoworkersList
getCoWokersList	global	DEPRECATED - Please use getCoWorkersList
getCoWorkers	global	DEPRECATED - please use getCoworker
getCoWorkersList	global	For internal use only - Get a list of Co-workers
getContacts	global	DEPRECATED - use get contactsList
getContactsList	global	For internal use only - Get a list of contacts
getContactsList4	global	For internal use only - Get a list of contacts
getContactsListByOrgFilter	global	For internal use only - Get filtered and paged list of organisations
getEmailList	global	DEPRECATED - For internal use only - Used to get email list (Paged) and count of emails.
getEmailList2	global	For internal use only - Used to get email list (Paged) and count of emails
getEmailUnreadCounter	global	For internal use only - Returns the unread email counter for all shared mailboxed bellonging to the logged in user
getOrganisations	global	DEPRECATED - use getOrganisationList
getOrganisationsList	global	For internal use only - Get filtered and paged list of organisations
getPlaintextEmail	local	Get an email's context as plaintext. This flowcode will fetch the email and check for a plaintext version first. If this is found, it's parsed to remove any tags found and then returned. If no plaintext is found, the HTML content is parsed and returned.
getPriorityFromMatrix	local	Get the priroty by checking the impact and urgency against the configured matrix
getRoutingRuleTemplate	local	This operation gets the configurations of a Routing Rule template.
getSitesList	global	Get a list of Sites
getSystemSetting	local	flowcode operation to Get System Setting
getUnreadCountersForPosts	global	DEPRECATED - For internal use only - Get unread counters for a list of activity Id
getUserBasicNotificationConfig	global	For internal use only - Returns user event configuration
getUserGuestRecord	global	This operation returns a customer's details, depending on whether they are a co-worker or a contact.
getUserMemberships	global	Returns the List of My Roles and Groups as URNs includding the same user URN
getUsersIManage	global	For internal use only - Returns the List of Users I manage based on Groups
getVisibility	local	Send the Service Manager terminology and you will get the appropriate activity stream visibility back
guestInitaliseData	global	Used by the Guest App to get all the initial data need on first lost.
portalsGlobalSearch	local	This flowcode is responsible for querying the portals and returning the relevant search results
postToTimeline	global	Make safe post to social object timeline, checking if user is following, if not doing it for him and unfollow.
sendMessage	global	Send message to specific urn array
shrGetCustomerDetails	local	This operation returns a customer's details, depending on whether they are a co-worker or a contact.
shrGetTimestamp	global	This flowcode returns a new calculated timestamp value based on the input parameters provided.
shrGetVisibility	local	This flowcode converts the supplied ITSM visibility names into System visibilities.
smGetReport	local	Run an in-app reporting stored query
translateAddLanguage	local	This Global Flowcode is responsbile for adding a new translation against a currently existing entity
translateCreate	local	This Global Flowcode is responsbile for create a new unique translation for an entity
translateCreateDefault	local	This Global Flowcode is responsible for creating the default language version for an entity
translateData	local	This Global Flowcode is responsbile for translating the provide summary and description data from the source language to the target language using the Google Translate API
translateDelete	local	This Global Flowcode is responsbile for deleting either speicifc entity's translation or the whole entity and all its children translations
translateGetEntityDetails	local	The global flowcode is responsible for getting all the relevant entity translation details
translateGetLanguageOptions	local	This Global Flowcode is responsible for returning all languages the current entity has already been translated in as well as the other remaining languages that are available
translateUpdate	local	This Global Flowcode is responsible for updating a currently existing entity's translation record
translateUpdateFeature	local	This flowcode is responsible for updating a translatable entities specific features e.g. Services: h_available (portal visibility). Statuses: h_allow_use_on_auto_update
updateActivityStream	global	For internal use only - Unified access to the following APIs PostImage AcitvityPostImage ActivityPostMessage PostMessage
updateAppSettings	local	Migrate app settings from an old value to a new one. Also possible to migrate between apps using this flowcode on upgrade.
userUpdateProfile	global	Used by the Service Portal to update a basic user / users profile

The following general BPM operations are defined for the 'com.hornbill.servicemanager' application. You can click on each operation to see detailed information about that operation.

Method	Source	Description
assignRequest	local	This operation assigns a Request to a team or a team member.
markRequestFixTimer	local	This operations marks the Request's Fix Timer.
markRequestResponseTimer	local	This operation marks a Request's Response Timer.
requestLoggedEmailCustomer	local	This operations sends an email confirmation to a Colleague or a Contact against a new Request.
requestResolutionEmail	local	This operation sends an email notification with a Request's resolution details.
requestStatusUpdate	local	This operation updates the status of a Request with a new status value.
setupRequestClosure	local	This operation prepares the closure of a Request for a given period of time.
startRequestFixTimer	local	Use priority of the given call to calculate the calls fix details and start the fix timer
startRequestResponseTimer	local	Use priority of the given call to calculate the calls reponse details and start the response timer
suspendWaitingAssignedAnalyst	local	When waiting for an owner set the BPM status of the given call to "assignOperation"
suspendWaitingPriority	local	When waiting for a priority set the BPM status of the given call to "escalationComponent"

The following general Auto Responder (AR) operations are defined for the 'com.hornbill.servicemanager' application. You can click on each operation to see detailed information about that operation.

Method	Source	Description
logOrUpdateIncident	local	Log or Update an existing Incident
logOrUpdateServiceRequest	local	Log or Update an existing Service Request
raiseNewRequest	local	This operation raises a new Request, using details that are provided in a Routing Rule.
updateRequest	local	Update a request from Auto Responder
updateRequestNumbersReference	local	This flowcode operation takes an incoming email message and adds it to a request timeline. A valid reference must exist in the subject of the email otherwise an error will be returned.
updateRequestStandardReference	local	This flowcode operation takes an incoming email message and adds it to a request timeline. A valid reference must exist in the subject of the email otherwise an error will be returned.

The following general events are defined for the 'com.hornbill.servicemanager' application. You can click on each event to see detailed information about that event.

Event	Source	Description
OnDevAppInstall	local	The system event handler for new installed applications
OnDevAppUpdate	local	This event runs operations that are required on updating the Service Manager App.
OnTaskComplete	local	This operation updates a Request's Timeline upon completion of a task.
OnTaskCreate	local	System event handler for task creation
OnTimerEvent	local	The system event handler for timers
OnTimerResume	local	System event handler for the Guest password reset request