Application - com.hornbill.servicemanager

Entities

The following entities are defined for this application

Assessment

The following operations are defined for the 'Assessment' entity.

Operation	Description
addAssessment	This flowcode operation adds a new assessment.
addAssessmentTranslation	This flowcode operation adds a new translation for the specified assessment.
copyAssessment	This flowcode operation creates a new assessment based on the existing specified assessment.
deleteAllAssessments	This flowcode operation deletes all existing assessments.
deleteAssessment	This flowcode operation deletes an existing assessment.
deleteAssessmentTranslation	This flowcode operation deletes an existing assessment translation.
get	This flowcode is responsbile for returning the applicable Assessment(s) based on the provided type id
getAssessment	Load questions and answers for an assessment
getAssessmentTranslations	This flowcode operation gets details of all translations for the specified assessment.
getAssessments	This flowcode operation gets details of all assessments based on the search criteria provided.
updateAssessment	This flowcode operation updates an existing assessment.

AssessmentAnswers

The following operations are defined for the 'AssessmentAnswers' entity.

Operation	Description
addAssessmentQuestionAnswer	This flowcode operation adds a new answer to the specified assessment question.
addAssessmentQuestionAnswerTranslation	This flowcode operation adds a new translation for the specified assessment question answer.
deleteAllAssessmentQuestionAnswers	This flowcode operation deletes all existing assessment question answers.
deleteAssessmentQuestionAnswer	This flowcode operation deletes an existing assessment question answer.
deleteAssessmentQuestionAnswerTranslation	This flowcode operation deletes an existing assessment question answer translation.
get	This flowcode is responsible for returning all the applicable Assessment Answer(s)
getAssessmentQuestionAnswerTranslations	This flowcode operation gets details of all translations for the specified assessment question answer.
getAssessmentQuestionAnswers	This flowcode operation gets details of all answers for the specified assessment question based on the search criteria provided.
updateAssessmentQuestionAnswer	This flowcode operation updates an existing assessment question answer.
updateAssessmentQuestionAnswersOrder	This flowcode operation updates the order of existing assessment question answers.

AssessmentQuestions

The following operations are defined for the 'AssessmentQuestions' entity.

Operation	Description
addAssessmentQuestion	This flowcode operation adds a new assessment question.
addAssessmentQuestionTranslation	This flowcode operation adds a new translation for the specified assessment question.
deleteAllAssessmentQuestions	This flowcode operation deletes all existing assessment questions.
deleteAssessmentQuestion	This flowcode operation deletes an existing assessment question.
deleteAssessmentQuestionTranslation	This flowcode operation deletes an existing assessment question translation.
get	This flowcode is responsible for returning all the applicable Assessment Question(s)
getAssessmentQuestionTranslations	This flowcode operation gets details of all translations for the specified assessment question.
getAssessmentQuestions	This flowcode operation gets details of all questions for the specified assessment based on the search criteria provided.
updateAssessmentQuestion	This flowcode operation updates an existing assessment question.
updateAssessmentQuestionsOrder	This flowcode operation updates the order of existing assessment questions.

AssessmentTypes

The following operations are defined for the 'AssessmentTypes' entity.

Operation	Description
get	This flowcode is responsible for returning all the applicable Assessment Type(s)

Asset

The following operations are defined for the 'Asset' entity.

Operation	Description
addAsset	This flowcode operation is a component operation for the following flowcodes: addAssetComputer, addAssetComputerPeripheral, addAssetMobileDevice, addAssetNetworkDevice, addAssetPrinter, addAssetSoftware, addAssetTelecoms.
core_getProgressiveCaptureAssets	Progressive Capture Asset Details template FC in preparation for Progressive Capture 2 API support
createAsset	This flowcode operation creates an asset of the class passed in.
deleteAsset	This flowcode oepration deletes an asset from the system.
deleteAssets	Delete a list of Assets
entityAttachGetInfo	This operation returns details for a asset attachment. This name of this operation along with the Input Params and Output Params correspond to what Core's attachment.php script excepts from an application to return attachment details.
export	This operation is used to export the assets list
getAssetsFiltered	This operation return a list of assets
getImageInfo	This flowcode load the info related to the asset image. If the asset has no image then return the info for the relevant asset type
getUserProfileAssets	This operation returns a user's assets to be displayed in the My Profile area. The operation provides filtering options including the ownership type of an asset.
linkAsset	This flowcode operation links an asset to another asset, request or other system entity.
linkAssets	This flowcode operation links an asset to another asset, request or other system entity.
loadAssetData	This flowcode load the asset data stored in the DB
loadLinkedEntities	This flowcode loads the entities linked to the asset and their count
loadOptions	This flowcode loads the basic information required for the asset form, including the list of possible countries
searchAssetGlobal	Intended to be used by the global search feature in Collaboration. Each asset classes is searched in order to find the best results.
searchAssetGlobalTag	This will search the assets by tag
selfserviceGetAssetsByUser	This operation returns shared assets that the supplied user is a user of
smEnableSharedUsers	This flowcode enables shared users for an asset by setting the asset user id as 'shared' and adding any existing user as the initial shared user
smGetAssetsByUser	This operation returns shared assets that the supplied user is a user of
unlinkAsset	This flowcode operation unlinks an asset from another asset, request or other system entity.
updateAsset2	This flowcode operation updates an asset of the class passed in.

AssetsBasic

The following operations are defined for the 'AssetsBasic' entity.

Operation	Description
addAssetBasic	This flowcode operation creates an asset of class 'AssetSoftware'.

AssetsComputer

The following operations are defined for the 'AssetsComputer' entity.

Operation	Description
addAssetComputer	This flowcode operation creates an asset of class 'AssetComputer'.

AssetsComputerPeripheral

The following operations are defined for the 'AssetsComputerPeripheral' entity.

Operation	Description
addAssetComputerPeripheral	This flowcode operation creates an asset of class 'AssetComputerPeripheral'.

AssetsInstalledSoftware

There are no operations or events defined for the 'AssetsInstalledSoftware' entity.

AssetsLinks

There are no operations or events defined for the 'AssetsLinks' entity.

AssetsMobileDevice

The following operations are defined for the 'AssetsMobileDevice' entity.

Operation	Description
addAssetMobileDevice	This flowcode operation creates an asset of class 'AssetMobileDevice'.

AssetsNetworkDevice

The following operations are defined for the 'AssetsNetworkDevice' entity.

Operation	Description
addAssetNetworkDevice	This flowcode operation creates an asset of class 'AssetNetworkDevice'.

AssetsPrinter

The following operations are defined for the 'AssetsPrinter' entity.

Operation	Description
addAssetPrinter	This flowcode operation creates an asset of class 'AssetPrinter'.

AssetsSoftware

The following operations are defined for the 'AssetsSoftware' entity.

Operation	Description
addAssetSoftware	This flowcode operation creates an asset of class 'AssetSoftware'.

AssetsTelecoms

The following operations are defined for the 'AssetsTelecoms' entity.

Operation	Description
addAssetTelecoms	This flowcode operation creates an asset of class 'AssetTelecoms'.

AssetsTypes

The following operations are defined for the 'AssetsTypes' entity.

Operation	Description
addType	This operation creates an Asset type record. The name, description, icon, prefix and the configuration of the visible and mandatory asset attributes can be set.
deleteType	This flowcode operation deletes an asset type. If there are assets or requests currently associated with the asset type then teh system will not be able to delete it.
getAssetClassAndType	This Flowcode is responsible for returning Asset Classes, Types, Status and Search Criteria Type
getImageInfo	This flowcode load the info related to the asset image. If the asset has no image then return the info for the relevant asset type
getTableMetaData	This flowcode operation returns a list of common and extended detail asset properties.
updateType	This operation updates an Asset type record. The name, description, icon, prefix and the configuration of the visible and mandatory asset attributes can be updated.

AssetSubstate

The following operations are defined for the 'AssetSubstate' entity.

Operation	Description
createAssetSubstate	Create an Asset Substate
deleteAssetSubstate	Delete a Product
getSubstatesMap	This flowcode return the asset substates gruped by stateID
updateAssetSubstate	Update the information for a substate

AssetUsers

The following operations are defined for the 'AssetUsers' entity.

Operation	Description
create	This flowcode will create a shared asset user entry to link a user to an asset
delete	This flowcode will delete one or all shared asset user entries such that they will no longer be a user of the asset
getSharedAssetIds	This operation return the IDs of the assets shared by the sharers. For example, if the input param sharer = [{"type": "User", id:"admin"},{"type": "Team", "id": "hornbill/servicemanager/"}], then this operation return the IDs of the assets shared with the user "admin" OR shared with the team "hornbill/servicemanager/"
read	This flowcode is responsbile for returning the list of users against a specific asset

Attachment

The following operations are defined for the 'Attachment' entity.

Operation	Description
addAttachmentToEntity	Add an attachment to an entity
removeAttachmentFromEntity	Remove an attachment from an entity

BoardCards

The following operations are defined for the 'BoardCards' entity.

Operation	Description
moveCard	This operation allows you to move a card to a new position within a list, or a position in another list, on a board
smAddCard	FlowCode that will add a comment to the top of the board list.
smAddCommentCard	FlowCode that will add a comment to the top of the board list.
smArchiveCard	Archive a card from a board
smEditCommentCard	FlowCode that will add a comment to the top of the board list.
smMoveCard	Move cards on a board

BoardMembers

The following operations are defined for the 'BoardMembers' entity.

Operation	Description
browse	This returns a set of records
create	This operation adds a member of type user or team to a board.
delete	This will remove the board member record
update	This will update the membership record with new can modify value

Boards

The following operations are defined for the 'Boards' entity.

Operation	Description
addBoardComment	This operation allows you to add a comment onto a board
addBoardRequest	This operation allows you to add a request onto a board
addCardToBoard	This flowcode is responsible for adding either single or multiple Requests to a specific Board. It handles the addition, un-archiving and the detection of cards assigned to a particular board.
migrateBoard	This migrate a SM Board to Board Manager App
removeCardFromBoard	This flowcode is responsible is responisble for deleting (archiving) a particular card in a board
smAddListToBoard	This flowcode is responsible for adding a new List to a specific Board
smBoardLogs	Flowcode to get the total count of board card logs and display boards logs in sets of 10
smDeleteList	This flowcode is responsible for deleting a specific List from a specific Board
smEditList	This flowcode is responsible for editing the List of a specified Board
smGetBoardItems	This flowcode is responsible for getting all the Board Data items for the currently selected Board
smGetUserBoards	This flowcode returns the list of boards, and whether the user has right to edit

Catalogs

The following operations are defined for the 'Catalogs' entity.

Operation	Description
delete	This operation removes and dissociates a catalog item from a service.
getCatalogs	This operation returns the Catalogs against a particular Service.
getCurrentProgressiveCapture	This flowcode is repsonsible for getting the current Progressive Capture data
getVisibleCatalogs	This operation returns the Catalogs against a particular Service that are configured to be visible by Request Type. This operation is intended for the User App.
reorderCatalogs	This flowcode is responsible for re-arranging the Catalogs according to their specified Request Type
selfserviceGetVisibleCatalogs	This operation returns the Catalogs against a particular Service that are configured to be visible by Request Type. This operation is intended for the Portals.

CatalogSubscriptionExclusions

The following operations are defined for the 'CatalogSubscriptionExclusions' entity.

Operation	Description
catalogSubscriptionGet	This operation returns a list of a Catalog's subscribers.
excludeAll	This operation excludes all subscribers of a Service from a Catalog.
excludeSubscription	This operation exclude a service's subscription from a catalog
includeSubscription	This operation include a service's subscription from a catalog
manage	This operation allows a Service user to control a Service subscriber's subscription to a Catalog.
revert	This operation reverts a Catalog's subscription back to mirror the Service's subscription (i.e. removes all exclusions).

ChangeCalendarRestrictions

The following operations are defined for the 'ChangeCalendarRestrictions' entity.

Operation	Description
actionChangeCalendarRestriction	This operation add/delete/update a change calendar restriction
getChangeCalendarRestriction	This operation return a set of change calendar restrictions

ChangeRequests

The following operations are defined for the 'ChangeRequests' entity.

Operation	Description
logChangeRequest	This flowcode operation logs a Change Request using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the change before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
schedule	Schedule a Change Request
selfserviceLogChangeRequest	This flowcode operation logs a Service Request using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the service request before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
unSchedule	Operation to unschedule the Change request

Charts

The following operations are defined for the 'Charts' entity.

Operation	Description
addChart	This operation creates a new chart for a filter.
delete	This operation removes a chart from a custom view (i.e. Generic Filters).
smGetChartFilters	This operation returns Charts configuration for a filter that belongs to the logged on user.
smGetDashboardCharts	This operation returns the Requests data for the charts that are visible to a user.
updateChart	This operation updates a chart for a filter.

Colleagues

The following operations are defined for the 'Colleagues' entity.

Operation	Description
getColleagueManager	This operation returns Id of a colleague's manager.
getUsersByApp	This flowcode is responsible for returning a list of users who do or not have access to the supplied application

ConfigurationItemsDependency

There are no operations or events defined for the 'ConfigurationItemsDependency' entity.

ConfigurationItemsImpact

There are no operations or events defined for the 'ConfigurationItemsImpact' entity.

ConfigurationItemsInPolicy

There are no operations or events defined for the 'ConfigurationItemsInPolicy' entity.

Contact

There are no operations or events defined for the 'Contact' entity.

ContactOrgRequests

The following operations are defined for the 'ContactOrgRequests' entity.

Operation	Description
changeCancelRequestSetting	Create or change the cancellation request permission for Contacts
changeOrgRequestSetting	This operation sets a contact's visibility to their Organisation's Requests.

Container

There are no operations or events defined for the 'Container' entity.

DashboardCharts

The following operations are defined for the 'DashboardCharts' entity.

Operation	Description
create	This operation adds a chart to a user's dashboard.
delete	This operation remove a chart from a user's dashboard.
get	This operation returns the charts for a user's dashboard.
reorder	This operation reorders charts in a user's dashboard. When the position of a chart in a user's dashboard is changed, a plugin in the front-end provides the updated position of all charts.
update	This operation updates the configuration of a chart in a user's dashboard.

FaqAttachments

The following operations are defined for the 'FaqAttachments' entity.

Operation	Description
add	Takes a JSON string of attachments that already exist on the server and apply these to a request
delete	This flowcode delete an article attachment
download	Increment download counts for an attachment
read	Takes a JSON string of attachments that already exist on the server and apply these to a request
reset	Resets the download count for the documents against the article
update	Takes a JSON string of attachments that already exist on the server and apply these to a request

FaqKnowledgebases

The following operations are defined for the 'FaqKnowledgebases' entity.

Operation	Description
createKnowledgebase	This operation returns the Faqs that belong to a Service.
deleteKnowledgebase	This operation removes the Knowledgebase and any associated Topics
getAssociatedEntities	This operation returns the Faqs that belong to a Service.
getKnowledgebase	This operation returns Knowledge.
getKnowledgebaseTags	This operation returns list of all knowledgebase tags, with option filter by name.
listKnowledgebases	This operation returns Topics.
loadSearchPage	This operation returns Topics.

FaqKnowledgebaseTranslations

There are no operations or events defined for the 'FaqKnowledgebaseTranslations' entity.

Faqs

The following operations are defined for the 'Faqs' entity.

Operation	Description
addAttachment	Takes a JSON string of attachments that already exist on the server and apply these to a request
attachImage	This uploads an image for a given bulletin
deleteFaq	This flowcode is responsible for deleting either a particular FAQ translation of a particular FAQ or the entire FAQ and all its translations
entityAttachGetInfo	This flowcode return info about an attachment to an FAQ entity
faqCreate	This Global Flowcode is responsible for updating a currently existing entity's translation record
faqUpdate	This Global Flowcode is responsible for updating a currently existing entity's translation record
getAssociatedEntities	This operation returns the Faqs that belong to a Service.
getAttachments	This returns the attachments for a given FAQ
getFaqCountGroupedByKbasePath	This operation returns the Faqs that belong to a Service.
getFaqManagementList	This operation returns the Faqs that belong to a Service.
getFaqs	This operation returns the Faqs that belong to a Service.
getFaqsPortal	This operation returns the Faqs that belong to a Service.
getKnowledgeFaqs	Get list of knowledge faqs
migrateKnowledgebase	Get list of knowledge faqs
searchConsumerFaqs	This operation returns the Faqs that belong to a Service.
updateManualOrder	This returns the attachments for a given FAQ

FaqsFeedback

The following operations are defined for the 'FaqsFeedback' entity.

Operation	Description
faqFeedback	This flowcode is responsible for updating a particular FAQs feedback i.e. Liking, Disliking or removing your Feedback

FaqsRelations

The following operations are defined for the 'FaqsRelations' entity.

Operation	Description
addRelation	This operation returns the Faqs that belong to a Service.
removeRelation	This operation returns the Faqs that belong to a Service.

FaqsTranslations

There are no operations or events defined for the 'FaqsTranslations' entity.

FaqTopics

The following operations are defined for the 'FaqTopics' entity.

Operation	Description
createTopic	This operation returns the Faqs that belong to a Service.
deleteTopic	This operation removes the Topic
getAssociatedEntities	This operation returns the Faqs that belong to a Service.
getTopic	This operation returns Topics.
listTopics	This operation returns Topics.
loadLandingPage	This operation returns Topics.

FaqTopicsRelations

The following operations are defined for the 'FaqTopicsRelations' entity.

Operation	Description
addRelation	This operation returns the Faq Topics that belong to a Service.
removeRelation	This operation returns the Faqs that belong to a Service.

FaqTopicsTranslations

There are no operations or events defined for the 'FaqTopicsTranslations' entity.

FaqTypes

The following operations are defined for the 'FaqTypes' entity.

Operation	Description
updatePrefix	This update the prefix for a FAQ Type

GenericFilter

The following operations are defined for the 'GenericFilter' entity.

Operation	Description
adminChangeOwner	This operation changes the owner of the supplied View(s).
adminDeleteView	This operation deletes the supplied View(s).
smDeleteFilter	This operation allows a user to delete their View.
smGetCustomFilters2	Get a list of Views for a user

Impact

The following operations are defined for the 'Impact' entity.

Operation	Description
addImpact	This flowcode operation adds a new impact.
addImpactTranslation	This flowcode operation adds a new translation for the specified impact.
deleteImpact	This flowcode operation deletes an existing impact.
deleteImpactTranslation	This flowcode operation deletes an existing impact translation.
get	This flowcode is responsbile for returning the applicable Impact(s)
getImpactTranslations	This flowcode operation gets details of all translations for the specified impact.
getImpacts	This flowcode operation gets details of all impacts that match the search criteria provided.
updateImpact	This flowcode operation updates an existing impact.
updateImpactOrder	This flowcode operation updates the order of existing impacts.

Incidents

The following operations are defined for the 'Incidents' entity.

Operation	Description
logIncident	This flowcode operation logs an Incident using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the incident before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
selfserviceLogIncident	This flowcode operation logs an Incident using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the incident before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
update	This flowcode update an Incident properties

KnowledgeBaseArticle

The following operations are defined for the 'KnowledgeBaseArticle' entity.

Operation	Description
createArticle	This creates a new Knowledge Base Article
createTranslation	This creates a new Knowledge Base Article
deleteArticle	This allows a user to delete an article
entityAttachGetInfo	This operation returns details for a Request's attachment. This name of this operation along with the Input Params and Output Params correspond to what Core's attachment.php script excepts from an application to return attachment details.
getArticle	This returns a list of all articles for a knowledgebase
getArticles	This returns a list of all articles for a knowledgebase
getGraphData	This gets graph info for an article
loadOverview	This gets stats info for an article
moveArticle	This moves the articles to another topic
rate	This allows a user to rate the article
reset	Resets the view counts for the article
updateArticle	This updates a Knowledge Base Article

KnowledgeBaseArticleActivity

There are no operations or events defined for the 'KnowledgeBaseArticleActivity' entity.

KnowledgeBaseArticleActivityDownload

There are no operations or events defined for the 'KnowledgeBaseArticleActivityDownload' entity.

KnowledgeBaseArticleActivityLink

There are no operations or events defined for the 'KnowledgeBaseArticleActivityLink' entity.

KnowledgeBaseArticleDocuments

The following operations are defined for the 'KnowledgeBaseArticleDocuments' entity.

Operation	Description
add	Takes a JSON string of attachments that already exist on the server and apply these to a request
delete	This flowcode delete an article attachment
download	Increment download counts for an attachment
read	Takes a JSON string of attachments that already exist on the server and apply these to a request
reset	Resets the download count for the documents against the article
systemAttachFileFromSession	Takes a JSON string of attachments that already exist on the server and apply these to a request

KnowledgeBaseArticleLinks

The following operations are defined for the 'KnowledgeBaseArticleLinks' entity.

Operation	Description
add	Takes a link and display text and apply these to a article
delete	This flowcode delete an article link
navigate	Increment click counts for an link
reset	Resets the click count for the links against the article

KnowledgeBaseArticleRating

There are no operations or events defined for the 'KnowledgeBaseArticleRating' entity.

KnowledgeBaseArticleRelations

The following operations are defined for the 'KnowledgeBaseArticleRelations' entity.

Operation	Description
add	Takes a JSON string of attachments that already exist on the server and apply these to a request
delete	This flowcode disassociates a related article
read	Takes a JSON string of attachments that already exist on the server and apply these to a request

KnowledgeBaseArticleTranslated

There are no operations or events defined for the 'KnowledgeBaseArticleTranslated' entity.

KnowledgeBaseAssets

The following operations are defined for the 'KnowledgeBaseAssets' entity.

Operation	Description
addKbAsset	This adds a asset for the Knowledge Base
getKbAssets	This returns a list of assets for the Knowledge Base
removeKbAssets	This removes a asset record associate to a Knowledge Base

KnowledgeBaseContributors

The following operations are defined for the 'KnowledgeBaseContributors' entity.

Operation	Description
addKbContributor	This adds a contributor for the Knowledge Base
getKbContributors	This returns a list of contributors for the Knowledge Bas
removeKbContributor	This removes a contributors of a Knowledge Base

KnowledgeBaseManager

The following operations are defined for the 'KnowledgeBaseManager' entity.

Operation	Description
addKbManagers	This adds a manager for the Knowledge Center
getKbManagers	This returns a list of managers for the Knowledge Center
removeKbManager	This removes a manager of a Knowledge Center

KnowledgeBaseRelations

There are no operations or events defined for the 'KnowledgeBaseRelations' entity.

KnowledgeBases

The following operations are defined for the 'KnowledgeBases' entity.

Operation	Description
createKB	This creates a new Knowledge Base
deleteTopic	This deletes a Knowledge Base Topic
getKB	This returns a Knowledge Base
getKBs	This returns a Knowledge Base or all Knowledge Bases
loadCenter	This returns the knowledge center landing page data
moveTopic	This moves the topic to be a child of another topic
updateKbase	This creates a new Knowledge Base
updateTopic	This creates a new Knowledge Base
updateTopicOrder	This updates the order of the topics

KnowledgeBaseSearch

The following operations are defined for the 'KnowledgeBaseSearch' entity.

Operation	Description
search	Search Knowledge Base Articles
updateSearch	This updates a Knowledge Base Search

KnowledgeBaseSearchResults

There are no operations or events defined for the 'KnowledgeBaseSearchResults' entity.

KnowledgeBaseSearchTags

There are no operations or events defined for the 'KnowledgeBaseSearchTags' entity.

KnowledgeBaseServices

The following operations are defined for the 'KnowledgeBaseServices' entity.

Operation	Description
addKbService	This adds a service for the Knowledge Base
getKbServices	This returns a list of services for the Knowledge Base
removeKbServices	This removes a service record associate to a Knowledge Base

KnownErrors

The following operations are defined for the 'KnownErrors' entity.

Operation	Description
logKnownError	This flowcode operation logs a Known Error using the provided parameters. Firstly it calls the component flowcode operation logRequest to log the incident before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.

Priority

The following operations are defined for the 'Priority' entity.

Operation	Description
addPriority	This operation adds a new Priority record.
core_getProgressiveCapturePriorities	Progressive Capture Priorities template FC in preparation for Progressive Capture 2 API support
deletePriority	This operation will delete a Priority record along with it's related records such as Timers.
getPriorities	This operation returns the list of priorities
smMovePriority	This flowcode operation updates the Priority order numbers of priorities in the system when they have been moved or re-ordered

PriorityTimerEvents

There are no operations or events defined for the 'PriorityTimerEvents' entity.

PriorityTimers

The following operations are defined for the 'PriorityTimers' entity.

Operation	Description
addTimer	Create a Timer associated to a priority

Problems

The following operations are defined for the 'Problems' entity.

Operation	Description
logProblem	This flowcode operation logs a Problem using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the problem before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
update	This flowcode update an entity Problems

Products

The following operations are defined for the 'Products' entity.

Operation	Description
addProduct	This operation creates a product record. This is used when managing vendors, products and versions in the Asset Management area.
deleteProduct	This operation removes a product record.
getProduct	This parameter returns the products against a vendor in the system.
updateProduct	This operation updates a product record. This is used when managing vendors, products and versions in the Asset Management area.

ProgressiveCapture

The following operations are defined for the 'ProgressiveCapture' entity.

Operation	Description
getAssetSites	This flowcode operation gets details of all sites that are associatd to the specified asset(s) based on the search criteria provided.
getCustomerSite	This flowcode operation gets details of the specified customer's site.
getSites	This flowcode operation gets details of all sites based on the search criteria provided.
getUserCompanySites	This flowcode operation gets details of all sites for all companies for the specified user based on the search criteria provided.
pc2Analysts	This operation is used to return a list of the all the Analyst(s) depending on the filters provided
pc2Assets	This operation is used to return a list of the all the Asset(s) depending on the filters, configuration and parameters provided
pc2AssetsClassAndTypes	This operation is used to return a list of the all of the Asset Classes, Types and Relationships
pc2CustomerSearch	This operation is used to return a list of the all the Customer(s) depending on the filters provided
pc2CustomerSearchResults	This operation is used to return all of the Customer's details, including all of their associated requests
pc2LogProcapture	This operation loads in and processes all the payload data returned from the Progressive Capture forms to raise a new Request
pc2Organisations	This operation is used to return all of the Organisation's details
pc2RequestCategories	This operation is used to return a list of the all the Request Categories depending on the filters provided
pc2RequestTypes	This operation is used to return a list of the all the Reques Types(s) depending on the filters provided
pc2Services	This operation is used to return a list of the all the Services(s) depending on the filters provided
pc2Sites	This operation is used to return a list of the all the Site(s) depending on the filters provided

PublishedRequests

The following operations are defined for the 'PublishedRequests' entity.

Operation	Description
get	This flowcode is responsible for returning all the applicable Published Requests based on the supplied service
getKnowledgeErrors	Get list of knowledge Known Errors
retirePublishedRequest	This flowcode is responsible for setting the status of a Published Request to 'draft' when a request is either cancelled or closed
selfserviceGetDetails	This flowcode is responsible for returning the details of a Published Request
smSelfServiceGet	This flowcode is responsible for returning all the applicable Published Requests based on the supplied service
updatePublishedRequestWorkaround	This flowcode is responsible for updating the Published Request's workaround when the workaround is either edited or deleted

Questions

The following operations are defined for the 'Questions' entity.

Operation	Description
delete	This operation delete a question
queryExec	This operation returns the Questions entries for a Request.
selfserviceQueryExec	This flowcode return a request's connection
systemQueryExec	This flowcode return a request's connection
translate	This flowcode is reponsible for translating question and answers in the current session language
updateAnswer	This operation update the answer to a question given by a user through the progressive capture

RelatedContainer

There are no operations or events defined for the 'RelatedContainer' entity.

RelatedRequests

There are no operations or events defined for the 'RelatedRequests' entity.

RelationshipEntities

The following operations are defined for the 'RelationshipEntities' entity.

Operation	Description
add	This flowcode link one entity to a number of other entities by using the relationship link passed in input
delete	This flowcode link one entity to a number of other entities by using the relationship link passed in input
get	This flowcode is responsible for returning a list of entities (requests or services) linked to the specified entity
update	This flowcode link one entity to a number of other entities by using the relationship link passed in input
updateRecord	This flowcode link one entity to a number of other entities by using the relationship link passed in input

RelationshipLinks

The following operations are defined for the 'RelationshipLinks' entity.

Operation	Description
add	This operation creates a Relationship Link. A Relationship Link consists of two Relationship Types.
addRelationshipLink	This flowcode operation adds a new relationship link.
delete	This operation deletes a Relationship Link, if it is not in use by one or more Relationship Entities.
deleteAll	This operation deletes one or more Relationship Link.
deleteAllRelationshipLinks	This flowcode operation deletes all existing relationship links.
deleteRelationshipLink	This flowcode operation deletes an existing relationship link.
get	This flowcode is responsible for querying and returning a list of relationship links
getRelationshipLinks	This flowcode operation gets details of all relationship links based on the search criteria provided.
update	This operation updates an existing Relationship Link.
updateRelationshipLink	This flowcode operation updates an existing relationship link.

RelationshipTypes

The following operations are defined for the 'RelationshipTypes' entity.

Operation	Description
addRelationshipType	This flowcode operation adds a new relationship type.
addRelationshipTypeTranslation	This flowcode operation adds a new translation for the specified relationship type.
delete	This operation deletes a Relationship Type, if it is not in use by one or more Relationship Links.
deleteAllRelationshipTypes	This flowcode operation deletes all existing relationship types.
deleteRelationshipType	This flowcode operation deletes an existing relationship type.
deleteRelationshipTypeTranslation	This flowcode operation deletes an existing relationship type translation.
get	This flowcode is responsible for querying and returning a list of relationship types
getRelationshipTypeTranslations	This flowcode operation gets details of all translations for the specified relationship type.
getRelationshipTypes	This flowcode operation gets details of all relationship types based on the search criteria provided.
updateRelationshipType	This flowcode operation updates an existing relationship type.

Releases

The following operations are defined for the 'Releases' entity.

Operation	Description
logRelease	This flowcode operation logs a Release using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the release before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
schedule	Schedule a Release
unSchedule	Operation to unschedule the Release

ReportCategories

The following operations are defined for the 'ReportCategories' entity.

Operation	Description
getReportCategories	This flowcode operation gets details of all report categories.
getReportCategory	This flowcode operation gets details of the specified report category along with details of all reports that match the search criteria within that category.

ReportFavourites

The following operations are defined for the 'ReportFavourites' entity.

Operation	Description
favouriteReport	This flowcode operation favourites the specified report for the user invoking the action.
getFavouriteReports	This flowcode operation gets details of the user's favourite reports, based on the search criteria provided.
unfavouriteReport	This flowcode operation unfavourites the specified report for the user invoking the action.

ReportHistory

The following operations are defined for the 'ReportHistory' entity.

Operation	Description
add	This flowcode adds a record in the history table for reports (h_sm_reports_history)
addDocumentRevision	This flowcode updates historic report run records with the correct document ID and revision
get	This flowcode is responsible for returning the reports history

ReportInstances

The following operations are defined for the 'ReportInstances' entity.

Operation	Description
addReportInstance	This operation creates a Custom Report based on a default report for a user.
deleteReportInstance	This operation deletes a Custom Report instance belonging to the logged on user.
getReportCharts	This operation returns charts data for a Report instance.
getReportInstances	This operation gets details of the user's Custom Reports.
updateReportInstance	This operation updates a Custom Report instance belonging to the logged on user.

Reports

The following operations are defined for the 'Reports' entity.

Operation	Description
getRecentReports	This flowcode operation gets details of the most recently run reports, based on the search criteria provided.
getReport	This flowcode operation gets details of the specified report.

ReportSchedule

The following operations are defined for the 'ReportSchedule' entity.

Operation	Description
create	Create a schedule for the report to be run
delete	Removes the scheduled job, report configuration, and sm schedule info
getSchedule	This returns the schedule information for the report/instance for the user
run	Run the scheduled flowcode, and save PDF in DM if required, and send PDF via email if allowed
update	Update the scheduled job

RequestApprovers

The following operations are defined for the 'RequestApprovers' entity.

Operation	Description
update	This operation can be used to update a Request's Approvers record. This includes removing, adding or confirming an Authorisers List.

RequestAssessments

The following operations are defined for the 'RequestAssessments' entity.

Operation	Description
create	This operation creates an empty request assessment (e.g. an impact assessment) record ready for completion
get	This flowcode load the assessment for a request
systemCreate	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "create" operation in "RequestAssessments" entity instead.
systemUpdate	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "update" operation in "RequestAssessments" entity instead.
update	This operation updates a request assessment (e.g. an impact assessment) record with the answers and outcome of the assessment

RequestAttachments

The following operations are defined for the 'RequestAttachments' entity.

Operation	Description
add	Takes a JSON string of attachments that already exist on the server and apply these to a request
delete	This flowcode delete a request attachment
read	This operation returns request attachment data for a specific request. DEPRECATED: use Requests.smGetAttachments instead
requestAttachmentsCount	This operation returns the number of request attachment the session user is allowed to see
update	This flowcode update a request attachment

RequestBPMEvt

The following operations are defined for the 'RequestBPMEvt' entity.

Operation	Description
addEvent	This operation creates a BPM event for a Request.

RequestConnections

The following operations are defined for the 'RequestConnections' entity.

Operation	Description
addConnections	This operation add one or more Connections to a Request.
queryExec	This flowcode return a request's connection
removeConnection	This operation removes a Connection from a Request.
systemUpdateRequestConnection	This operation updates the connection type between a user and a request (impacted, interested, etc)
updateRequestConnection	This operation updates a Request's connection.

RequestFeedback

The following operations are defined for the 'RequestFeedback' entity.

Operation	Description
addFeedbackTimer	This operation creates a feedback timer for a Request. If a feedback timer for the Request already exists, the Id is returned.
deleteFeedbackTimer	This flowcode for delete feedback timer
getRequestCustomerFeedback	This flowcode return a request's feedback
queryExec	DEPRECATED. Use RequestFeedback::getRequestCustomerFeedback instead.
selfserviceAddFeedbackTimer	This operation creates a feedback timer for a Request. If a feedback timer for the Request already exists, the Id is returned.
selfserviceDeleteFeedbackTimer	This flowcode for delete feedback timer
systemAddFeedbackTimer	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "addFeedbackTimer" operation in "RequestFeedback" entity instead.
systemDeleteFeedbackTimer	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "deleteFeedbackTimer" operation in "RequestFeedback" entity instead.
timerEventFeedbackExpired	This flowcode used for global timer event (OnTimerEvent)

RequestHistoricEmail

The following operations are defined for the 'RequestHistoricEmail' entity.

Operation	Description
getHistoricEmail	This operation returns the email record associated to a historic request update entry

RequestHistoricUpdateAttachments

The following operations are defined for the 'RequestHistoricUpdateAttachments' entity.

Operation	Description
entityAttachGetInfo	This operation returns details for a historic update attachment. This name of this operation along with the Input Params and Output Params correspond to what Core's attachment.php script excepts from an application to return attachment details.
getHistoricAttachmentsList	This operation returns a list of attachments associated to a historic request update entry

RequestHistoricUpdates

The following operations are defined for the 'RequestHistoricUpdates' entity.

Operation	Description
read	This operation returns the Historic Updates records for a Request.

RequestLastActivity

There are no operations or events defined for the 'RequestLastActivity' entity.

RequestMembers

The following operations are defined for the 'RequestMembers' entity.

Operation	Description
addRequestMember	This operation associates one or more members to a Request.
removeRequestMember	This operation removes one or more members from a Request.

RequestNotices

The following operations are defined for the 'RequestNotices' entity.

Operation	Description
createRequestNotice	This operation create an entity RequestNotices
deleteRequestNotice	This operation delete an entity RequestNotices
getRequestNotice	This operation returns a list of entities RequestNotices
selfserviceGetRequestNotice	This operation returns a list of entities RequestNotices to display in the portals
updateRequestNotice	This operation update an entity RequestNotices. At least one among the input params type, text, visibility must be set.

Requests

The following operations are defined for the 'Requests' entity.

Operation	Description
BPMEventProcess	This operation processes a BPM event, which signals the closing of a request.
SLMEventProcess	This flowcode is called from a request timer escalation event to determine which escalation actions need to be performed (email/assignment/priority increase etc) and call the appropriate flowcodes to perform each of those actions
SLMEventProcessAssign	Called from the SLMEventProcess flowcode, this flowcode will assign a request to the specified group and/or analyst and return the assignment description which can be used for timeline entries
SLMEventProcessBMBoard	Called from the SLMEventProcess flowcode, this flowcode will assign a request to the specified group and/or analyst and return the assignment description which can be used for timeline entries
SLMEventProcessBoard	This operation is now deprecated.
SLMEventProcessEmail	Called from the SLMEventProcess flowcode, this flowcode will email notification of the request escalation to the appropriate request owner/manager and return a description of those emailed which can be used for timeline entries
SLMEventProcessNotification	This operation sends notifications when the Service Level escalation event is triggered.
SLMEventProcessPriority	This flowcode handles the increase of request priority as called from priority events
addIndexDocument	This flowcode will create a new index document in either the HornbillITSMHistoric or HornbillITSMTimeline index
addRequestFeedback	This operation adds a customer's feedback to a Request.
allowTaskCompletion	This operation determines if a User is allowed to action on a Task. This will be used by 'OnAllowTaskActionOverride' Entity system event.
applyEmail	This flowcode operation applies an email's contents to a request's timeline. If content is supplied, that is used. If only the emailId is supplied, then there will be a lookup to get the email's contents, including any email attachments.
assign	This operation assigns a Request to a team or a team member.
attachFileFromServer	This attaches a file from the server to a request
attachFileFromSession	This operation attaches a file from the WebDAV session folder to a Request. This operation is only called after a file has been uploaded to WebDAV.
attachFilesFromServer	This attaches a file from the server to a request
attachFilesFromSession	Attach a file from the current session
canAccessRequest	This operation checks if the logged-on user is allowed to access a Request.
canAccessRequestPortal	This operation checks if the logged-on user is allowed to access a Request.
cancelRequest	This operation cancels a Request.
changeCustomer	This operation updates the Customer section against a request.
closeRequest	This operation updates the status of a Request to closed.
copy	This operation creates a copy of a request
core_logProgressiveCapture	This flowcode is responsible for processing the progressive capture payload and raising a request
emailRequestResolution	This operation sends an email to the customer of a Request, containing the resolution details of a Request. It uses the template that is configured in app.email.template.request.resolutionDetails Application Setting.
entityAttachGetInfo	This operation returns details for a Request's attachment. This name of this operation along with the Input Params and Output Params correspond to what Core's attachment.php script excepts from an application to return attachment details.
entityGetActivityStreamAccessToken	This operation is used to allow access to a Service Manager Activity Stream. This operation is a wrapper operation for data::entityGetActivityStreamAccessToken API.
escalateRequest	This operation escalates a Request with a new Priority.
generateEmailTimelineString	Generates a timeline-friendly string when emails are sent or received.
getActivityStreamAccessToken	This operation returns the details of a Request. This includes a count of data for each expandable section within a Request.
getCustomerRequests	This flowcode is responsible for returning the customer's requests
getLinkedRequestsForAction	This operation returns linked Requests against a Request, categorised by those that can be resolved or closed.
getManagedStaffRequests	This operation returns the reqursts for users that the logged-on person manages.
getOwnershipDetails	This flowcode return details about a request's owner
getQuickSearchRequestId	This operation return the ID of a request, when only its numeric part is provided. The input param (requestId) can be a full request ID (e.g. CH00011709) or only its numeric part (e.g. 11709). If a complete value is provided (e.g. requestId = CH00011709), then the operation return the same value ((e.g. fullRequestId = CH00011709). If only the numeric part is provided then the operation will return the first request ID matching the numeric value, prefixed with 0s or characters. For example, if requestId = 11709 then the operation can return CH00011709 but not CH00211709 (because 11709 can only be prefixed by zeros and characters). If no request is found, then the operation will return undefined.
getRequestDetails	This operation returns the details of a Request and the related entities. NOTE: This operation is also used in com.hornbill.timesheet.manager
getRequestListWidgetConfig	This operation loads the widget (Employee Portal) setup
getRequestPreview	This operation returns the preview data for a Request. This is used in the requests list popover.
getRequestRecord	This operation returns the details of a Request and , optionally, the related entities
getRequestServiceFaqs	This operation returns the Faqs that are associated to the Request's service. There are filtering and pagination options available.
getVisibilityLevel	This operation returns the logged-on person's visibility to a Request.
guestGetConnectedRequests	This flowcode load the requests the user is connected to, in the Customer Portal
guestGetFeedbackTimer	This flowcode return a request's feedback timer
guestGetRequests	This flowcode load the requests visible in the Customer Portal
guestGetTimelineAccessToken	This flowcode operation gets the request access token for the specified request.
holdRequest	This flowcode places a request On Hold and pause any Timers that are associated.
holdRequestTimer	Pause the Request timer(s)
isLinkedToEntity	This flowcode returns the link status for a list of requests. For example, if we want to know which one of the following requests are linked to the request IN0000123 then we need to pass entityId=IN0000123, entityName=Requests, requestId=[IN00002345,IN0003885, ...]
linkAssetsToRequest	This operation is used to link one or more Assets to a Request
linkRequests	This operation links 2 requests
liveChatTranscriptGet	Return the transcript of a chat
liveChatTranscriptUpdate	Update the transcript of a chat
logRequest	This operation creates a new Request using the supplied information.
logRequestBPM	This operation spawns a business process for the supplied Request.
markFix	Mark the Resolution/Fix timer
markResponse	Mark the response timer
markTimerMissed	This marks a request as having missed its timer
onTimelineUpdate	This operation is called when a new update or comment is posted to a Request's Timeline. This operation adds a document for the update to the HornbillITSMTimeline index.
onTimelineUpdateNotification	This operation sends an email notification to a Request's customer on Timeline update.
rejectFeedback	This updates the request removing the feedback
removeAttachments	This flowcode deletes attachments from a specified request.
removeTimers	This flowcode script will remove the timers - including system timers - associated with a request
reopenRequest	This flowcode will attempt to reopen the request, checking whether it is currently resolved/closed first, increasing the reopen count and updating the request
resolveLinkedRequest	This operation provides configurable options to resolve Linked Requests in a Request.
resolveRequest	This operation resolves a Request.
searchAssets	This operation return a list of assets, and whether they are associated with the request
searchHistoricUpdates	This flowcode operation searches request historic updates for the lucene search query provided.
searchRequests	This operation searches requests in the system using the filtering options provided. The indexer service is used to perform the search.
searchTimeline	This operation searches request timelines in the system using the filtering options provided. The indexer service is used to perform the search.
selfserviceAttachFileFromSession	This flowcode operation attaches a file to a request.
selfserviceCancelRequest	This operation updates the status of a Service Request to Cancelled for a selfservice user, and cancels any associated workflow and activities.
selfserviceCheckRequestVisibleToUser	This operation determines whether a Portal user is allowed to access a Request.
selfserviceCloseRequest	This operation updates the status of a Request to closed for a selfservice user.
selfserviceCountRequests	This flowcode load the requests visible in the Service Portal
selfserviceGetAssetsList	This flowcode returns asset information for use in the portals progressive capture asset form
selfserviceGetAttachmentInfo	This operation provides you with information on a file attachment that is associated to a Request. This operation is only for the Portals.
selfserviceGetConnectedRequests	This flowcode load the requests the user is connected to, in the Service Portal
selfserviceGetRequests	This flowcode load the requests visible in the Service Portal
selfserviceGetTimelineAccessToken	This flowcode operation gets the request access token for the specified request.
selfserviceLogRequest	This flowcode operation logs a request using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the incident before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
selfserviceMarkUnread	This operation marks a Request as unread for agents when an action is performed via the Self Service.
selfserviceOnTimelineUpdate	This operation is called when a new update or comment is posted to a Request's Timeline. This operation adds a document for the update to the HornbillITSMTimeline index.
selfserviceReopenRequest	This flowcode will attempt to reopen the request, checking whether it is currently resolved/closed first, increasing the reopen count and updating the request
selfserviceRequestLastModified	This flowcode is responsible for updating the last modified date for a specific request
selfserviceResumeBPM	This operation is capable of resuming the BPM of a Request, with the option to resume linked Requests.
selfserviceSmGetAssetTypes	This flowcode operation gets the linked asset types for a specified request.
selfserviceSmGetAssets	This flowcode operation gets the linked attachments for a specified request.
selfserviceSmGetAttachments	This flowcode operation gets the linked attachments for a specified request.
selfserviceSmGetDetails	This flowcode operation gets the request details and all related request details for a specified request.
selfserviceSmGetReqDetails	This flowcode operation gets the request details and all related request details for a specified request.
selfserviceUpdateStatus	This flowcode is used to update the request status from a customer update
selfserviceUpdateTimeline	Posts to the activity stream
setupRequestStageExpiry	This operation prepares the expiry of a BPM stage for a given period of time.
smEventTypeNotifiers	This operation returns the notifiers for a Request based on the supplied event type.
smGetAssetTypes	This flowcode operation gets the linked asset types for a specified request.
smGetAssets	This operation returns the Assets that are associated to the supplied Request.
smGetAssetsByUser	This operation returns shared assets that the supplied user is a user of
smGetAssetsSharedWithUser	This operation returns shared assets that the supplied user is a user of
smGetAttachments	This operation returns the attachments for a Request.
smGetFullActivityStream	This flowcode operation gets the activity stream for a specified request.
smGetLinkedReq	This flowcode operation gets the linked request details for a specified request, with the additional informations h_workaroud for PMs and h_steps_to_resolve for KEs
smGetReqBoards	This operation is now deprecated.
smGetReqDetails2	This operation returns the details of a Request. This includes a count of data for each expandable section within a Request.
smGetReqEntitiesOwners	This operation returns the owners of a Request's entities. These entities include Request's Service owner, Linked Services owners and Linked Assets Owners where available.
smGetRequests	This operation filters Requests based on the supplied conditions. Only the Requests that the logged-on person is allowed to access will be returned. Access is determined by the supported services, teams membership and application rights to access Request types.
smGetSites	Retrieves a filtered list of sites
smGetTeamsUserSupportsRequestWith	Return a list of teams that the user is a member of, that are supporting a Request.
smNotification	This operation sends Hornbill and/or email notification for Service Manager features.
smNotificationAssignment	This operation has now been deprecated.
smNotificationAssignmentTeam	This operation has now been deprecated.
smNotificationAutoresponder	This operation has now been deprecated.
smNotificationAutoresponderTeam	This operation has now been deprecated.
smNotificationCancel	This operation has now been deprecated.
smNotificationCancelTeam	This operation has now been deprecated.
smNotificationCustomerPortalUpdate	This operation has now been deprecated.
smNotificationCustomerPortalUpdateTeam	This operation has now been deprecated.
smNotificationFeedbackSubmitted	This operation has now been deprecated.
smNotificationLinkedReqResolveAction	This operation has now been deprecated.
smNotificationLinkedReqResolveActionTeam	This operation has now been deprecated.
smNotificationMembersAdded	This operation has now been deprecated.
smNotificationMembersAddedRecipient	This operation has now been deprecated.
smNotificationMembersAddedTeam	This operation has now been deprecated.
smNotificationSendEmail	This operation sends an email notification to specified recipient(s).
smNotificationSendEmailDirect2	This operation sends an email notification to the supplied recipient(s) using the direct message option.
smNotificationSubStatusUpdate	This operation has now been deprecated.
smNotificationSubStatusUpdateTeam	This operation has now been deprecated.
smNotificationV2	This operation sends Hornbill and/or email notification for Service Manager features.
smNotifyEmailCustomer	This flowcode operation sends an email to the customer of a request. It allows you to define the mailbox that the email will be sent from as well as the email template that will be used.
smNotifyTaskAuthoriser	This flowcode operation sends an email notification to a task authoriser
smPortalGetServices	This operation returns a Service's details.
smResumeBPM	This operation is capable of resuming the BPM of a Request, with the option to resume linked Requests.
smSLMEscalateResolutionTimer	This will escalate the resolution timer of a request to the new service levels timer
smSLMEscalateResponseTimer	This will escalate the response timer of a request to the new service levels timer
smSLMEscalateServiceLevel	This is used to amend the service level for a request
smSLMGetServiceLevel	This flowcode processes configured SLM rules for a service and returns the id of the relevant service level to apply to the request
smSLMGetServiceLevelAgreement	This flowcode processes configured SLM rules for a service and returns the id of the relevant service level agreement to apply to the request
smSLMGetServiceLevelProcessCondition	DEPRECATED : This flowcode processes the Rule Conditions configured against the chosen service using the data within the request
smSLMGetServiceLevelProcessValue	DEPRECATED : This flowcode processes the value of a Rule Condition configured against the chosen service using the data within the request
smSLMProcessSLChange	This operation is called from a global timer event to process and complete a Service Level change on a Request.
smSLMSetServiceLevel	Sets the Service Level for a request
smSLMStartResolutionTimer	This flowcode creates service based service level resolution timers and escalation events for a given request
smSLMStartResponseTimer	This flowcode creates service based service level response timers and escalation events for a given request
smSLMTimerPause	This flowcode will pause a given request timer
smSLMTimerResume	This flowcode will resume a given paused request timer
smSendMessage	This operation sends an email from within a Request.
smUpdateStatus	This flowcode is used to update the Status of a request and optionally update the Sub-status. You can choose whether to update the timeline, set the visibility of the timeline post and choose to set an indefinite or fixed off-hold time if updating the request status to 'On Hold'
smUpdateSubstatus	This flowcode validates and updates a request sub-status
smUpdateUrgency	This operation updates the request's urgency
systemAssign	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "assign" operation in "Requests" entity instead.
systemAttachFileFromServer	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "attachFileFromServer" operation in "Requests" entity instead.
systemAttachFileFromSession	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "attachFileFromSession" operation in "Requests" entity instead.
systemAttachFilesFromServer	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "attachFilesFromServer" operation in "Requests" entity instead.
systemAttachFilesFromSession	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "attachFilesFromSession" operation in "Requests" entity instead.
systemBpmSuspendAddNotice	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use the operation 'createRequestNotice' in "RequestNotices" entity instead.
systemBpmSuspendRemoveNotice	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use the operation 'deleteRequestNotice' in "RequestNotices" entity instead.
systemCancelRequest	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "cancelRequest" operation in "Requests" entity instead.
systemCloseRequest	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "closeRequest" operation in "Requests" entity instead.
systemEscalateRequest	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "escalateRequest" operation in "Requests" entity instead.
systemHoldRequest	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "holdRequest" operation in "Requests" entity instead.
systemRejectFeedback	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "rejectFeedback" operation in "Requests" entity instead.
systemReopenRequest	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "reopenRequest" operation in "Requests" entity instead.
systemResolveRequest	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "resolveRequest" operation in "Requests" entity instead.
systemSmResumeBPM	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "smResumeBPM" operation in "Requests" entity instead.
systemSmUpdateStatus	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "smUpdateStatus" operation in "Requests" entity instead.
systemSmUpdateSubstatus	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "smUpdateSubstatus" operation in "Requests" entity instead.
systemUpdate	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "update" operation in "Requests" entity instead.
takeFixTimerOffHold	Resume a Resolution/Fix timer
takeRequestOffHold	This flowcode takes a request off hold, can be called directly or via timer event
takeResponseTimerOffHold	Resume a Response timer
update	Update the primary and extended fields of a request
updateLinkedRequestsTimeline	This operation is used to post into the Timeline of Requests that are linked to a Request.
updateParentReqTimeline	This operation posts an update to a Parent Request's Timeline when resolving or closing Linked Requests.
updateProperties	This flowcode update the request properties
updateReqTimeline	This operation posts an update to a Request's Timeline.
updateResolutionDetails	This operation updates the resolution details of a Request.

RequestsConfiguration

The following operations are defined for the 'RequestsConfiguration' entity.

Operation	Description
create	This operation creates a record to store the customised configuration for a Request feature.
customerSectionGet	This operation returns the customised configuration for the Customer section.
delete	This operation updates a Requests configuration record for a Request feature.
update	This operation updates a Requests configuration record for a Request feature.

RequestsExtended

There are no operations or events defined for the 'RequestsExtended' entity.

RequestSLMArchive

The following operations are defined for the 'RequestSLMArchive' entity.

Operation	Description
browse	This will return archived service level records for a request
create	Create an archive of the Request Service Level

RequestSLMChanges

There are no operations or events defined for the 'RequestSLMChanges' entity.

RequestSLMEvt

The following operations are defined for the 'RequestSLMEvt' entity.

Operation	Description
addRequestEvent	This flowcode stores the details of SLM events for a given request
createRequestSLMEvents	Create SLM Events for a Request
getRequestSLMEvents	This operation get service level events for a specific request and target
smAddRequestEvent	This flowcode stores the details of SLM events for a given request
smCreateEscalationSLMEvents	This flowcode creates service based service level events for a request
smCreateRequestSLMEvents	This operation create service level events for a specific request target

RequestSLMTargets

The following operations are defined for the 'RequestSLMTargets' entity.

Operation	Description
create	This operation creates a Service Level target entry
update	Update a request service level target entry

RequestStatusHistory

The following operations are defined for the 'RequestStatusHistory' entity.

Operation	Description
addStatusHistory	This flowcode operation records details of a request assignment.

RequestTimers

The following operations are defined for the 'RequestTimers' entity.

Operation	Description
addRequestTimer	This operation creates a platform timer and associates it to a request for managing request target timings

RequestTypes

There are no operations or events defined for the 'RequestTypes' entity.

ResponseTimes

There are no operations or events defined for the 'ResponseTimes' entity.

RoutingRuleTemplates

The following operations are defined for the 'RoutingRuleTemplates' entity.

Operation	Description
addRoutingRuleTemplate	This operation creates a Routing Rule template.
deleteAllRoutingRuleTemplates	This flowcode operation deletes all existing routing rule templates.
deleteRoutingRuleTemplate	This operation deletes a Routing Rule template.
getRoutingRuleTemplates	This flowcode operation gets details of all routing rule templates based on the search criteria provided.
updateRoutingRuleTemplate	This operation updates an existing Routing Rule template.

SearchHistory

The following operations are defined for the 'SearchHistory' entity.

Operation	Description
create	Log a new entry in the search history
read	This flowcode is responsible for returning portal search history terms
update	Update the search term with the service ID

ServiceBulletin

The following operations are defined for the 'ServiceBulletin' entity.

Operation	Description
attachImage	This uploads an image for a given bulletin
deleteServiceBulletinImage	This flowcode is repsonsible for deleting the image against the specified bulletin
entityAttachGetInfo	This operation returns details for a Bulletin's attachment. This name of this operation along with the Input Params and Output Params correspond to what Core's attachment.php script excepts from an application to return attachment details.
getServiceBulletin	This flowcode is responsible for getting all the Bulletins against a particular service
reorderServiceBulletinItems	This flowcode is responsible for re-arranging the Bulletins relative to their Service
selfServiceGetServiceBulletin	This flowcode is responsible for getting all the Bulletins against a particular service

ServiceConnections

The following operations are defined for the 'ServiceConnections' entity.

Operation	Description
getServiceConnection	This flowcode update an entity ServiceConnection, used to configure if a connection can see a request raised against a service
setServiceConnection	This flowcode add a new entity ServiceConnection, used to configure if a connection can see a request raised against a service

ServiceDesk

There are no operations or events defined for the 'ServiceDesk' entity.

ServiceFeedbackQuestionInputs

The following operations are defined for the 'ServiceFeedbackQuestionInputs' entity.

Operation	Description
get	This flowcode is responsible for returning the question inputs regarding a feedback question
reorderFeedbackQuestionInputs	This flowcode is responsible for re-arranging the Feedback Question Inputs according to their specified Request Type

ServiceFeedbackQuestions

The following operations are defined for the 'ServiceFeedbackQuestions' entity.

Operation	Description
getFeedbackQuestions	Get Feedback Questions
reorderFeedbackQuestions	This flowcode is responsible for re-arranging the Feedback Questions according to their specified Request Type
smSelfServiceGetFeedbackQuestions	Get Feedback Questions

ServiceLevelAgreements

The following operations are defined for the 'ServiceLevelAgreements' entity.

Operation	Description
create	This flowcode operation creates a new service level agreement
read	Get a list of service level agreements
update	This flowcode operation updates an existing service level.

ServiceLevelAgreementService

The following operations are defined for the 'ServiceLevelAgreementService' entity.

Operation	Description
smAddServiceLevelServiceEntry	This flowcode adds 1 or more links between a service level and a service
smDeleteServiceLevelServiceEntry	This flowcode makes checks as to where a chosen service level is in use and will remove the service level from the service and make appropriate updates to rules to maintain data integrity
smReorderServiceLevels	This flowcode operation updates the service level order numbers in the system when they have been moved or re-ordered for visual purposes

ServiceLevelDiagnosticsLog

The following operations are defined for the 'ServiceLevelDiagnosticsLog' entity.

Operation	Description
createLogEntry	Creates a service level diagnostic log entry
getLogEntries	This operation returns SLM diagnostic log entries

ServiceLevelRules

The following operations are defined for the 'ServiceLevelRules' entity.

Operation	Description
create	This flowcode creates a service level rule
delete	This flowcode deletes a service level rule
read	This flowcode returns rules for selecting a service level
update	This flowcode updates a service level/service level agreement rule

ServiceLevels

The following operations are defined for the 'ServiceLevels' entity.

Operation	Description
getPriorityBasedServiceLevelsInUse	This flowcode is responsible for returning priority based service levels
smCreateServiceLevel	This flowcode operation creates a new service level.
smGetServiceLevelsBySLA	This operation returns a JSON string of Service Levels associated to a Service Level Agreement
smUpdateServiceLevel	This flowcode operation updates an existing service level.

ServiceLevelServiceLevelAgreement

The following operations are defined for the 'ServiceLevelServiceLevelAgreement' entity.

Operation	Description
reorder	This flowcode operation updates the service level order numbers in the system when they have been moved or re-ordered for visual purposes

ServiceLevelTargetEvents

The following operations are defined for the 'ServiceLevelTargetEvents' entity.

Operation	Description
smAddServiceLevelTargetEvent	This flowcode adds service level target events
smGetServiceLevelTargetEvents	This flowcode gets service level target events for a specific target
smUpdateServiceLevelTargetEvents	This flowcode updates service level target events

ServiceLevelTargets

The following operations are defined for the 'ServiceLevelTargets' entity.

Operation	Description
smGetServiceLevelTargets	This flowcode returns service level targets related to a specfic service level

ServiceRequestConfiguration

The following operations are defined for the 'ServiceRequestConfiguration' entity.

Operation	Description
addServiceRequestConfiguration	This flowcode add a new entity ServiceRequestConfiguration used to configure some request properties when the request is raised against a service
getServiceRequestConfiguration	This flowcode update an entity ServiceRequestConfiguration used to configure some request properties when the request is raised against a service
systemGetServiceRequestConfiguration	FOR INTERNAL USE ONLY: This operation should not be invoked directly. Please use "getServiceRequestConfiguration" operation in "ServiceRequestConfiguration" entity instead.
updateServiceRequestConfiguration	This flowcode update an entity ServiceRequestConfiguration used to configure some request properties when the request is raised against a service

ServiceRequestDetails

The following operations are defined for the 'ServiceRequestDetails' entity.

Operation	Description
addOrUpdateServiceRequestForm	This flowcode is reponsible for creating / updating the Service Request Details Form record
addServiceRequestDetails	This flowcode add a new entity ServiceRequestDetails used to configure some request properties when the request is raised against a service
getServiceRequestDetails	This flowcode update an entity ServiceRequestDetails used to configure some request properties when the request is raised against a service
updateServiceRequestDetails	This flowcode update an entity ServiceRequestDetails used to configure some request properties when the request is raised against a service

ServiceRequests

The following operations are defined for the 'ServiceRequests' entity.

Operation	Description
logServiceRequest	This flowcode operation logs a Service Request using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the service request before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.
selfserviceLogServiceRequest	This flowcode operation logs a Service Request using the provided parameters. Firstly it calls the component flowcode operation logRequest to actually log the service request before updating the record with any extended table details. Finally it spawns a bpm process if a service id has been provided.

Services

The following operations are defined for the 'Services' entity.

Operation	Description
adminGetConfigVariationData	Gets the configuration data related to actions, workflow, sub states, catalog items and customer feedback organised by request type for all active services on the instance.
adminGetGroupedServiceCounts	Counts the number of services on the instance grouped by the given criteria.
adminGetMappingOverviewData	Get the data related to how many services on the instance allow each type of request to be logged against them
adminGetRequestTypeActionConfigData	This flowcode operation is for admin use only. Gets the data related to action configurations for the given request type
adminGetRequestTypeWorkflowData	Gets the data related to workflows for the given request type
adminGetServices	Gets basic details of the services on the instance that match the given criteria
adminUpdateServices	Updates the service configurations that match the given criteria with the given data
canAccessServices	This operation checks if the logged-on user is allowed to access a Service, inline with the subscription model. Where a Service Id is not supplied, all the Services that the user is allowed to access will be returned.
core_getProgressiveCaptureServices	Experimetal template FC in preparation for Progressive Capture 2 API support
core_init_getProgressiveCaptureServices	Experimetal template FC in preparation for Progressive Capture 2 API support
determineMostInDemandServices	Determine the services with the top five most requests logged in the previous 12 months
getServiceRecord	This operation returns the details of a Service and , optionally, the related entities
getSupportTeamServices	This operations provides a list of Services that a Customer is subscribed to and the User's Team(s) supports.
onServiceCreate	This operation creates the related records to a Service record.
onServiceDelete	This operation deletes the related records to a Service record.
selfserviceGetServices	This flowcode is responsible for returning all the Services to the Portals, Self Service landing page and Catalog component. The services returned are dependant on the session user. It will return the results categorised by "All", "Favourites" "Active", "Impacted" and the respective Service Categories
selfserviceGetServicesByUser	This operation returns Services that are visible to the logged-on person in Self Service. This operation provides various filtering options and control over the type of data that is returned.
selfserviceServiceDetails	This operation is intended for Self Service and serves the purpose to return information about Services that a user is allowed to access. You also have the option to return information about a specific Service.
smAddSupportTeam	This operation associates a supporting team to a Service.
smCreateService2	This operation creates a new Service.
smDropSupportTeam	This operation removes a supporting team from a Service.
smGetCustomerByServiceSubscription	This flowcode is responsible for querying and returning a list of all the applicable subscribers against a service based on the input query
smGetPCServices	This operation returns the services list to show in the 'Service Details' progressive capture form. The subscription is filtered by site and customer. In both cases, only the services that the logged-on person supports are shown.
smGetServiceDetails	This operation returns the list of Services and details of each Service that the logged-on person has access to.
smGetServicesByUser	This flowcode is responsible for returning Services for the User (getServicesByUser) or Supported by the User (getServicesSupportedByUser)
smGetServicesMonthlyChartData	Get the data required for the given services chart name
smGetServicesSubscribedBySite	This operation is responsbile for returning a list of Service(s) which have the supplied Site associated to them
smGetServicesSubscriptionChartData	Get the data required for the Service Portfolio Subscriptions Chart
smGetSubscribers	This operation returns the subscribers of a Service.
smGetSupportedOrSubscribedServices	This flowcode is responsible for querying and returning a list of all the applicable subscribers against a service based on the input query
smSetStatus	This operation updates a Service's status.
smUpdateServicePortalVisibility	This operation updates the Service Portal Visibility property against a Service.
smUpdateServiceRequestTypeVisibility	This operation updates the visibility (i.e. hide or show) of a Service by Request type.
update	This operation updates the properties in a Service.

ServiceStatus

There are no operations or events defined for the 'ServiceStatus' entity.

ServiceStatusHistory

The following operations are defined for the 'ServiceStatusHistory' entity.

Operation	Description
add	This flowcode is used to add entities ServiceStatusHistory
get	This flowcode load the history of a service's status
getMultiple	Get the Service Status History required for the Service Portfolio Availability chart
systemAdd	This flowcode is used to add entities ServiceStatusHistory
update	This flowcode is used to update entities ServiceStatusHistory

ServiceSubscriptions

The following operations are defined for the 'ServiceSubscriptions' entity.

Operation	Description
add	This operation allows a Service user to add a subscriber to a Service.
remove	This operation allows a Service user to remove a subscriber from a Service.
update	This operation allows a Service user to update a subscription.

ServicesUsers

The following operations are defined for the 'ServicesUsers' entity.

Operation	Description
getServiceOwner	This operation returns the owner of a service.
updateServiceOwner	This operation updates the service's owner.

ServiceTeams

The following operations are defined for the 'ServiceTeams' entity.

Operation	Description
get	This operation returns the assignable supporting teams in a Service. When a Service is not supplied, the assignable teams in the system are returned.
getUserServiceTeams	This flowcode operation gets a list of teams that support the services that the user is subscribed to.
removeOrphanRecords	This operation returns the assignable supporting teams in a Service. When a Service is not supplied, the assignable teams in the system are returned.

SharedViews

The following operations are defined for the 'SharedViews' entity.

Operation	Description
adminGetSharedViews	This operation returns the shared Views in the system.
delete	This operation removes a Shared View record.
getSharedViews	This Flowcode is used to get Shared Views for a particular Custom Filter.
getSharedViewsByUser	This flowcode is responsible for returning all of the shared views against the session User, Teams or Services

Sites

There are no operations or events defined for the 'Sites' entity.

SLC

There are no operations or events defined for the 'SLC' entity.

SmLogging

The following operations are defined for the 'SmLogging' entity.

Operation	Description
add	This operation adds a log entry to SM logging.

Snippet

The following operations are defined for the 'Snippet' entity.

Operation	Description
addSnippet	Create a Snippet
changeOwner	This operation changes the owner of the supplied Snippet(s).
deleteSnippet	This operation archives a Snippet.
get	This flowcode is reponsible for returning the user's snippets as well as their service or teams
getList	This flowcode is responsible for querying and returning a list of all the available snippets based on the input query
updateSnippet	Update a Snippet

SnippetShare

There are no operations or events defined for the 'SnippetShare' entity.

Statuses

The following operations are defined for the 'Statuses' entity.

Operation	Description
addStatus	This flowcode operation adds a new global status.
addStatusTranslation	This flowcode operation adds a new translation for the specified status.
deleteAllStatuses	This flowcode operation deletes all existing global request sub statuses.
deleteStatus	This flowcode operation deletes an existing status.
deleteStatusTranslation	This flowcode operation deletes an existing status translation.
getStatusTranslations	This flowcode operation gets details of all translations for the specified status.
getStatuses	This flowcode operation gets details of all global request sub statuses that match the search criteria provided.
read	This flowcode returns sub-status levels which can be filtered by language, service, request type and parent status
updateStatus	This flowcode operation updates an existing status.

Team

The following operations are defined for the 'Team' entity.

Operation	Description
core_getProgressiveCaptureTeams	This loads the teams for progressive capture 2
get	This flowcode is responsbile for returning Teams

TeamAssignment

There are no operations or events defined for the 'TeamAssignment' entity.

TeamMemberAssignment

The following operations are defined for the 'TeamMemberAssignment' entity.

Operation	Description
core_getProgressiveCaptureAnalysts	This returns the analysts available for assignment for a given team
core_init_getProgressiveCaptureAnalystAssignment	This returns the settings for the analysts assignment
insertUpdate	This flowcode is responsible for inserting and updating request assignment restrictions for team members
toggleAll	This flowcode is responsible for updating all of the request assignment restrictions for team members

TeamUsers

There are no operations or events defined for the 'TeamUsers' entity.

Templates

There are no operations or events defined for the 'Templates' entity.

Timers

There are no operations or events defined for the 'Timers' entity.

Urgency

The following operations are defined for the 'Urgency' entity.

Operation	Description
addUrgency	This flowcode operation adds a new urgency.
addUrgencyTranslation	This flowcode operation adds a new translation for the specified urgency.
deleteUrgency	This flowcode operation deletes an existing urgency.
deleteUrgencyTranslation	This flowcode operation deletes an existing urgency translation.
getUrgencies	This flowcode operation gets details of all urgencies that match the search criteria provided.
getUrgencyLevels	Return the list of Urgency levels
getUrgencyTranslations	This flowcode operation gets details of all translations for the specified urgency.
updateUrgency	This flowcode operation updates an existing urgency.
updateUrgencyOrder	This flowcode operation updates the order of existing urgencies.

UserServiceFavourites

The following operations are defined for the 'UserServiceFavourites' entity.

Operation	Description
smPortalsAddFavourite	This flowcode is responsible for adding a particular Service as the currently logged in User's favourite
smPortalsDeleteFavourite	This flowcode is responsible for deleting a particular Service as the currently logged in User's favourite
smPortalsGetFavourites	This flowcode is responsible for getting all the Favourite Services related to the currently logged in User

Vendors

The following operations are defined for the 'Vendors' entity.

Operation	Description
addVendor	This operation creates a vendor record. This is used when managing vendors, products and versions in the Asset Management area.
deleteVendor	This operation removes a vendor record.
getVendor	This operation returns the vendor(s) in the system.
updateVendor	This operation updates a vendor record. This is used when managing vendors, products and versions in the Asset Management area.

Versions

The following operations are defined for the 'Versions' entity.

Operation	Description
addVersion	This operation associates a product to a vendor.
deleteVersion	This operation removes the association between a product and a version.
updateVersion	This operation updates the version attribute in an existing product version relationship from the 'h_itsm_product_versions' table.

Operations

The following general operations are defined for the 'com.hornbill.servicemanager' application. You can click on each operation to see detailed information about that operation.

Method	Source	Description
appCoreInitialiseData	local	This operation returns the initialise data for the application.
appGuestInitialiseData	local	This operation is called on Customer Portal / Service Portal login and aims to make an object available to the Front-end espData object. This operation is internal only and should not be used in integrations or other areas of the application.
appHomeInitialiseData	local	This flowcode is responsible for getting all the relative Service Bulletins for a user, against all their subscribed services (Users) and populating the Hornbill Home View slides
applicationCacheClear	local	SYSTEM USE ONLY. This operation clears application specific cached information.
applicationSyncDb	local	This operation is used to wait for the database to synchronise. This operation should only be used when the next action relies on a record that was added, updated or deleted in a previous action.
arRaiseNewRequest	local	This operation raise a new request for the autoresponder
bmCardFormat	local	This operation returns the default card format for a Request card in the Board Manager App.
catalogAddServiceToFavourites	local	Used by the Core Service Catalog. Adds a Service to the session users favourites.
catalogGetBulletinList	local	Used by the Core Service Catalog. Returns a list of bulletins from the app
catalogGetFAQList	local	Used by the Core Service Catalog. Returns a list of FAQs from the app
catalogGetKnownIssueList	local	Used by the Core Service Catalog. Returns a list of FAQs from the app
catalogGetMyServiceRequestList	local	Used by the Core Service Catalog. Returns a list of Requests for the session user.
catalogGetService	local	Used by the Core Service Catalog. Returns Service Details from the application
catalogGetServiceFAQ	local	Used by the Core Service Catalog. Returns Service FAQ
catalogGetServiceList	local	Used by the Core Service Catalog. Returns a list of Services from the application
catalogGetServiceRequest	local	If you are allowed to view the related Service, the details of a specific Catalog Item are returned
catalogGetServiceRequestList	local	Used by the Core Service Catalog. Returns a list of Service Request items from the app
catalogRemoveServiceFromFavourites	local	Used by the Core Service Catalog. Removed a Service from the session users favourites.
catalogSearchHistoryAdd	local	Log a new entry in the search history (Customer Portal)
catalogSearchService	local	- DEMO - Returns a list of services, Service Subtypes or/and existing service requests based on a query from the app
catalogSetServiceFAQLike	local	Used by the Core Service Catalog. Updates a particular FAQs feedback i.e. Liking, Disliking or removing your Feedback
catalogSetServiceKnownIssueMeToo	local	Used by the Core Service Catalog. Sets "Me Too" against a published request for the session user.
catalogSubmitServiceRequest	local	This operation raises a new Request. This operation is intended for Employee Portal only.
chatbotCancelRequest	local	EXPERIMENTAL - This operation cancels a request. For use with chatbot integrations.
chatbotGetAssets	local	EXPERIMENTAL - This operation retrieves a list of assets owned by the defined user, and optionally used by & shared by. For use with chatbot integrations.
chatbotGetRecentRequests	local	EXPERIMENTAL - This operation returns details about customers recent requests. For use with chatbot integrations.
chatbotGetRequestStatus	local	EXPERIMENTAL - This operation returns basic details about a customers request. For use with chatbot integrations.
chatbotGetSimpleList	local	EXPERIMENTAL - This operation retrieves a simple list as a JSON array. For use with chatbot integrations.
chatbotKnowledgeSearch	local	EXPERIMENTAL - This operation is responsible for querying various entities via chatbot integrations, and returns relevant search results
chatbotLogRequest	local	EXPERIMENTAL - This operation logs a new Incident or Service Request. For use with chatbot integrations.
chatbotSetMeToo	local	EXPERIMENTAL - This operation sets or removes the Me Too flag against a published request. For use with chatbot integrations.
chatbotUpdateReqTimeline	local	EXPERIMENTAL - This operation posts an update to a Request's Timeline. For use with chatbot integrations.
checkAppRightsGranted	local	This operation is now deprecated. Please use "checkRights" operation in "session" service instead.
cm_getEntitiesLinkedToAsset	local	This flowcode return the entities linked to an asset
cm_getEntitiesLinkedToRequest	local	This flowcode return the entities linked to a request
cm_getEntitiesLinkedToService	local	This operation return the list of entities linked to a service
cnvDurationToSeconds	local	This flowcode parses a duration value into its components for later manipulation
cnvSecondsToDuration	local	Converts a value in seconds to the corresponding duration value
convertRichTextToPlainText	local	Takes rich text and converts it to plaintext
core_getProgressiveCaptureChangeTypes	local	This will return the change types available
core_getProgressiveCaptureConnections	local	Progressive Capture Connections template FC in preparation for Progressive Capture 2 API support
core_getProgressiveCaptureCustomerRequestTypes	local	This will return the request types available to a customer
core_getProgressiveCaptureReleaseTypes	local	This will return the change types available
core_getProgressiveCaptureRequestCategories	local	Progressive Capture Request Categories template FC in preparation for Progressive Capture 2 API support
core_getProgressiveCaptureRequestTypes	local	This will return the request types available
core_getProgressiveCaptureSites	local	Progressive Capture Sites template FC in preparation for Progressive Capture 2 API support
core_getProgressiveCaptureSites_extra_details	local	This Progressive Capture 2 operation returns additional Site Details information depending on the extraJSONParams object provided
core_init_getProgressiveCaptureCustomerRequestType	local	This will return the default value of the customer request type
core_init_getProgressiveCaptureRequestCategories	local	This will return the default value of the customer request type
core_init_getProgressiveCaptureRequestType	local	This will return the request types available
devAppCreateAssessmentType	local	This operation creates an Assessment Type called 'Impact' when updating the Service Manager App.
devAppCreateIndex	local	This operation creates Service Manager's lucene indexes.
devAppCreateProfiles	local	This operation creates default Request & Closure profiles.
devAppCreateReportCategories	local	Load Categories, and update/insert new reports
devAppCreateSimpleLists	local	Make sure that each simple lists exists
devAppCreateUrgencyLevels	local	This operation creates the default Urgency levels (Critical,High,Medium,Low) when updating the Service Manager App.
devAppPublishProcaptures	local	This operation creates the default progressive capture.
devAppUpdateFaqKnowledgebases	local	This operation update the filters on the report instances by adding the organization ID where one or more organizations are added to the filtering criteria
devAppUpdateFaqs	local	This operation update the filters on the report instances by adding the organization ID where one or more organizations are added to the filtering criteria
devAppUpdateGenericFilters	local	This operation update the filters on the request list by adding the organization ID where one or more organizations are added to the filtering criteria
devAppUpdateRemoveInPolicyDuplicates	local	Remove the duplicates (h_entity_id, h_entity_name) from the table h_cmdb_config_items_in_policy
devAppUpdateReportInstances	local	This operation update the filters on the report instances by adding the organization ID where one or more organizations are added to the filtering criteria
devAppUpdateSettings	local	On install, change settings to enable new functionality
emailMessagePreview	local	This operation allows the user to see a preview of an email template.
entityGetRecord	local	This operation returns the required data from other applications that are displayed in the explorer option within the Service Manager application.
evtOnTaskCreate	local	INTERNAL USE ONLY: This operation updates a Request on creation of a task.
getDefaultWidget	local	This flowcode operation returns default widget data for the specified default widget from the Hornbill Service Manager application.
getDefaultWidgetQuery	local	This flowcode operation returns data for the specified default widget query from the Hornbill Service Manager application.
getDefaultWidgetStructure	local	This flowcode operation returns the default widget structure for the stated Hornbill location for the Hornbill Service Manager application
getDefaultWidgets	local	This flowcode operation returns the default widgets for the stated Hornbill location for the Hornbill Service Manager application
getEntitiesLinkedToAsset	local	This flowcode return the entities linked to an asset
getEntitiesLinkedToRequest	local	This flowcode return the entities linked to a request
getEntitiesLinkedToService	local	This flowcode return the entities linked to a service
getPlaintextEmail	local	Get an email's context as plaintext. This flowcode will fetch the email and check for a plaintext version first. If this is found, it's parsed to remove any tags found and then returned. If no plaintext is found, the HTML content is parsed and returned.
getRelatedEntities	local	This flowcode is responsbile for returning the appropriate related entity data
getRoutingRuleTemplate	local	This operation gets the configurations of a Routing Rule template.
getSharedMailboxList	local	Return the list of hared mailboxes the session user can access.
getTagTranslations	local	This flowcode operation gets all translations for the specified tag.
hornbillRaiseIncident	local	This operation is intended for system use only.
knowledgeSearch	local	This flowcode is responsible for querying various entities and returning the relevant search results
knowledgeSearchSelfService	local	This operation is now deprecated.
knowledgeSearchSelfService3	local	This flowcode is responsible for querying various entities via the portals and returning the relevant search results
organizationGetDetails	local	This operation returns details about an organization.
shrGetCustomerDetails	local	This operation returns a customer's details, depending on whether they are a co-worker or a contact.
shrGetVisibility	local	This operation is deprecated. Please refer to https://api.hornbill.com/_types/activityVisibilityType for details about the activitity types available.
smGetReport	local	This operation is used to run a report within Service Manager's Reports module.
translateAddLanguage	local	This Global Flowcode is responsbile for adding a new translation against a currently existing entity
translateCreate	local	This Global Flowcode is responsbile for create a new unique translation for an entity
translateData	local	This Global Flowcode is responsbile for translating the provide summary and description data from the source language to the target language using the Google Translate API
translateDelete	local	This Global Flowcode is responsbile for deleting either speicifc entity's translation or the whole entity and all its children translations
translateGetEntityDetails	local	The global flowcode is responsible for getting all the relevant entity translation details
translateGetLanguageOptions	local	This Global Flowcode is responsible for returning all languages the current entity has already been translated in as well as the other remaining languages that are available
translateUpdate	local	This Global Flowcode is responsible for updating a currently existing entity's translation record
translateUpdateFeature	local	This flowcode is responsible for updating a translatable entities specific features e.g. Services: h_available (portal visibility). Statuses: h_allow_use_on_auto_update

The following general BPM operations are defined for the 'com.hornbill.servicemanager' application. You can click on each operation to see detailed information about that operation.

Method	Source	Description

The following general Auto Responder (AR) operations are defined for the 'com.hornbill.servicemanager' application. You can click on each operation to see detailed information about that operation.

Method	Source	Description

The following general events are defined for the 'com.hornbill.servicemanager' application. You can click on each event to see detailed information about that event.

Event	Source	Description