Application - com.hornbill.livechat
Entities
The following entities are defined for this applicationChatSessions
The following operations are defined for the 'ChatSessions' entity.
Operation | Description |
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Accept | Operation used by an analyst to accept a session |
Cancel | Operation used by an analyst to Cancel a session |
Close | Operation used by an analyst to close a session |
Create | Create a New Chat Session From SS |
Get | Load Chat Session |
GetChatTranscript | Returns a Chat Session Transcript |
GetParticipants | Load Chat Session Participants List |
IsEnabled | Operation is used to tell selfservice is the application setting 'app.setting.selfservice.enabled' is true or false |
Post | Post a Message to a Chat Session from SS |
SendNotification | Operation is used to send notifications about new incomming session |
SetIsTyping | Operation used by to broadcast a typing event |
SetLeft | Operation used when an end user leaves the portal with an active session running |
TranslateMessage | Operation is used to allow the portal to translate message |
ChatSessionsMessages
The following operations are defined for the 'ChatSessionsMessages' entity.
Operation | Description |
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entityAttachGetInfo | Operation is used to Load attached files for download |
entitySearch | Operation to search entity |
Operations
The following general operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.
Method | Source | Description |
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CreateIndex | local | Used to create LC Index on install |
appCoreInitaliseData | local | This operation returns the initialise data for the application. |
appCoreInitialiseData | local | This operation returns the initialise data for the application. |
getDefaultWidget | local | This flowcode operation returns default widget data for the specified default widget from the Hornbill Live Chat application. |
getDefaultWidgetDashboards | local | This flowcode operation returns default widget dashboards that are provied by the Hornbill Live Chat application |
getDefaultWidgetQuery | local | This flowcode operation returns data for the specified default widget query from the Hornbill Live Chat application. |
getDefaultWidgetStructure | local | This flowcode operation returns the default widget structure for the stated Hornbill location for the Hornbill Live Chat application |
getDefaultWidgets | local | This flowcode operation returns the default widgets for the stated Hornbill location for the Hornbill Live Chat application |
The following general BPM operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.
Method | Source | Description |
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The following general Auto Responder (AR) operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.
Method | Source | Description |
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The following general events are defined for the 'com.hornbill.livechat' application. You can click on each event to see detailed information about that event.
Event | Source | Description |
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