Application - com.hornbill.livechat
Entities
The following entities are defined for this applicationAccountStatus
There are no operations or events defined for the 'AccountStatus' entity.
Achievement
The following operations are defined for the 'Achievement' entity.
| Operation | Description |
|---|---|
| addAchievement | For internal use only - This flowcode operation awards an achievement to the specified user. |
AchievementImage
There are no operations or events defined for the 'AchievementImage' entity.
Bookmark
There are no operations or events defined for the 'Bookmark' entity.
BookmarkCategory
There are no operations or events defined for the 'BookmarkCategory' entity.
BookmarkHistory
There are no operations or events defined for the 'BookmarkHistory' entity.
Catalog
The following operations are defined for the 'Catalog' entity.
| Operation | Description |
|---|---|
| addServiceToFavourites | - PROTOTYPE - Adds a service to Favourites - calling for app flowcode: catalogAddServiceToFavourites |
| getBulletinList | - PROTOTYPE - Returns a list of bulletins - calling for app flowcode: catalogGetBulletinList |
| getFAQList | - PROTOTYPE - Returns a list of FAQs - calling for app flowcode: catalogGetFAQList |
| getKnownIssueList | - PROTOTYPE - Returns a list of known issues - calling for app flowcode: catalogGetKnownIssueList |
| getMyServiceDomains | - PROTOTYPE - Returns a list of Service Domains that are used only based on My Services List - calling for app flowcode: catalogGetServiceList Also returns a property called serviceCount with the count of services for each domain If no services assigned, it will return a dummy domain called "other" |
| getMyServiceRequestList | - PROTOTYPE - Returns a list of My Service Requests (request records already raised) - calling for app flowcode: catalogGetMyServiceRequestList |
| getService | - PROTOTYPE - Returns a service - calling for app flowcode: catalogGetService |
| getServiceDomain | - PROTOTYPE - Returns a specific Service Domain includding the layour and style details |
| getServiceDomainLayout | - PROTOTYPE - Returns a specific Service Domain layout and style details. If service domain is not passed, it will return the generic sections. |
| getServiceFAQ | - PROTOTYPE - Get Service FAQ |
| getServiceList | - PROTOTYPE - Returns a list of services - calling for app flowcode: catalogGetServiceList |
| getServiceRequestList | - PROTOTYPE - Returns a list of Service Requests - calling for app flowcode: catalogGetServiceRequestList |
| homePageGet | - PROTOTYPE - Returns the Home Page |
| homePageSet | - PROTOTYPE - Inserts or Updates a Page |
| removeServiceFromFavourites | - PROTOTYPE - Removes a service from Favourites - calling for app flowcode: catalogRemoveServiceFromFavourites |
| searchService | - PROTOTYPE - Returns a list of services, Service Subtypes or/and existing service requests based on a query |
| setServiceDomain | - PROTOTYPE - Saves changes to a specific Service Domain |
| setServiceDomainCalendarEvent | - PROTOTYPE - Add or Update n Service Domain Event |
| setServiceFAQDislike | - PROTOTYPE - Sets Dislike flag to an FAQ |
| setServiceFAQLike | - PROTOTYPE - Sets Like flag to an FAQ |
| setServiceKnownIssueMeToo | - PROTOTYPE - Sets Known Issue Me To to TRUE or FALSE via the value property |
| unsetServiceDomainCalendarEvent | - PROTOTYPE - Removes a Service Domain Event |
ChatSessions
The following operations are defined for the 'ChatSessions' entity.
| Operation | Description |
|---|---|
| Accept | Operation used by an analyst to accept a session |
| Cancel | Operation used by an analyst to Cancel a session |
| Close | Operation used by an analyst to close a session |
| Create | Create a New Chat Session From SS |
| Get | Load Chat Session |
| GetParticipants | Load Chat Session Participants List |
| IsEnabled | Operation is used to tell selfservice is the application setting 'app.setting.selfservice.enabled' is true or false |
| Post | Post a Message to a Chat Session from SS |
| SendNotification | Operation is used to send notifications about new incomming session |
| SetIsTyping | Operation used by to broadcast a typing event |
| SetLeft | Operation used when an end user leaves the portal with an active session running |
| TranslateMessage | Operation is used to allow the portal to translate message |
ChatSessionsMessages
The following operations are defined for the 'ChatSessionsMessages' entity.
| Operation | Description |
|---|---|
| selfserviceGetAttachmentInfo | Get the attachments for a Request when using Self Service |
Contact
The following operations are defined for the 'Contact' entity.
| Operation | Description |
|---|---|
| GetContainerId | Get the container id (Organisation) for the specified contact. |
| addContact | DEPRECATED (use addContactNew) |
| addContact3 | For internal use only - Add a New Contact This version 3 uses Organisation instead of container but still updates the containers data structure |
| addContact4 | For internal use only - Add a New Contact |
| addContactNew | For internal use only - Add a New Contact |
| archiveContact | For internal use only - This flowcode is responsible for accepting one or more contactIds and changing their status from active to archived |
| changeOrg | For internal use only - Change the Contact's Organisation |
| guestUpdateProfile | This flowcode allows an authorised guest to update only there own contact record |
| removeOrg | For internal use only - Remove the Contact's Organisation |
| sendSystemNotification | Send notification to user |
| unarchiveContact | Updates the status of teh contact to be Active. Note that if the contact had access to the portal, this will not enable back to that state. |
| updateContact | DEPRECATED (Use updateContactNew) |
| updateContact3 | For internal use only - Update Contact |
| updateContact4 | For internal use only - Update Contact |
| updateContactNew | DEPRECATED - Use updateContact3 or changeOrg instead - For internal use only - Update Contact |
ContactAccess
There are no operations or events defined for the 'ContactAccess' entity.
Contact_extra
There are no operations or events defined for the 'Contact_extra' entity.
Contact_notes
There are no operations or events defined for the 'Contact_notes' entity.
Container
The following operations are defined for the 'Container' entity.
| Operation | Description |
|---|---|
| addChild | For internal use only |
| addContainer | This is the description text for this flowcode operation |
| getChildren | This is the description text for this flowcode operation |
| getChildrenCount | This is the description text for this flowcode operation |
| getContainer | For internal use only |
| getRelatedContainers | This is the description text for this flowcode operation |
| removeChild | This is the description text for this flowcode operation |
| removeContainer | This is the description text for this flowcode operation |
| removePermission | This is the description text for this flowcode operation |
| setPermission | This is the description text for this flowcode operation |
| updateContainer | This is the description text for this flowcode operation |
ContainerPermissions
There are no operations or events defined for the 'ContainerPermissions' entity.
ContainerType
There are no operations or events defined for the 'ContainerType' entity.
Country
There are no operations or events defined for the 'Country' entity.
CustomList
There are no operations or events defined for the 'CustomList' entity.
EntityAttachments
The following operations are defined for the 'EntityAttachments' entity.
| Operation | Description |
|---|---|
| attachFile | Attach a file to the EntityAttachments |
| removeAttachment | Remove an attachment from the case |
| updateDescription | Update description of attachments |
Favorite
There are no operations or events defined for the 'Favorite' entity.
Groups
There are no operations or events defined for the 'Groups' entity.
Imports
There are no operations or events defined for the 'Imports' entity.
ImportsHistory
There are no operations or events defined for the 'ImportsHistory' entity.
Location
There are no operations or events defined for the 'Location' entity.
MessageClientTemplate
The following operations are defined for the 'MessageClientTemplate' entity.
| Operation | Description |
|---|---|
| add | Add Template |
| delete | Delete a template includding shared records |
| get | Returns a template based on an ID |
| update | Update Template |
MessageClientTemplateShare
The following operations are defined for the 'MessageClientTemplateShare' entity.
| Operation | Description |
|---|---|
| add | Add Shares to the template |
| addOrUpdate | Adds or Updates a sharing to a template. This asumes the sharing is one only for each template. Will replace if exists and if is "personal" it will remove the sharing record |
OrganizationContacts
There are no operations or events defined for the 'OrganizationContacts' entity.
Organizations
The following operations are defined for the 'Organizations' entity.
| Operation | Description |
|---|---|
| addToTimeline | Add to Org Timeline |
| archive | For internal use only - Archive an Organisation. If it has an activity stream, will post to the timeline. |
| unArchive | For internal use only - UnArchive an Organisation. If it has an activity stream, will post to the timeline. |
Pages
The following operations are defined for the 'Pages' entity.
| Operation | Description |
|---|---|
| get | - PROTOTYPE - Returns Page details |
| set | - PROTOTYPE - Inserts or Updates a Page |
ProCapCustomQuestion
The following operations are defined for the 'ProCapCustomQuestion' entity.
| Operation | Description |
|---|---|
| add_json | Add progressive capture custom questions with answers |
ProfileConnections
There are no operations or events defined for the 'ProfileConnections' entity.
ProfileContacts
There are no operations or events defined for the 'ProfileContacts' entity.
ProfileContactTypes
There are no operations or events defined for the 'ProfileContactTypes' entity.
Profiles
There are no operations or events defined for the 'Profiles' entity.
ProfileStatus
There are no operations or events defined for the 'ProfileStatus' entity.
RelatedContainer
There are no operations or events defined for the 'RelatedContainer' entity.
Roles
There are no operations or events defined for the 'Roles' entity.
Site
There are no operations or events defined for the 'Site' entity.
Task
The following operations are defined for the 'Task' entity.
| Operation | Description |
|---|---|
| AttachFile | For internal use only - Attach a file to the task entity |
| deleteTask | For internal use only - Delete a task |
| entityAttachGetInfo | Get access to file attachments for this entity |
| getAttachments | View the attachments for a Task |
| getEntityTasks | Return tasks assigned to specific entity |
| getNewTasks | For internal use only - Load tasks from notifications |
| removeFile | For internal use only - Remove an attached file |
TaskBoard
The following operations are defined for the 'TaskBoard' entity.
| Operation | Description |
|---|---|
| addBoard | For internal use only - Create new board |
| addDefaultBoard | For internal use only - Adding default board and defining task lists |
| getBoard | For internal use only - Read board data |
| getBoardTasks | For internal use only - Flowcode return specified board lists with tasks |
| queryBoards | For internal use only - return boards belonging to user (query is taking user from session) |
| updateBoard | For internal use only - Update board data |
TaskBoardList
The following operations are defined for the 'TaskBoardList' entity.
| Operation | Description |
|---|---|
| addBoardList | For internal use only - adding new list to board |
| deleteBoardList | For internal use only - Delete specified list |
| filterBoardListTasks | For internal use only - return filtered tasks, for more secure searching (only tasks that user can see) to filtered data are added from session user id and roles |
| filterBoardListTasks_ | For internal use only - return filtered tasks, for more secure searching (only tasks that user can see) to filtered data are added from session user id and roles |
| filterTasks | For internal use only - return filtered tasks, will filter from list one by one and return results in same order |
| getBoardList | For internal use only - Return single list row |
| getBoardListTasks | For internal use only - Return list tasks that are assigned manually |
| getListTasks | For internal use only - Loading tasks one by one for all specified input id, checking every list for type (filter or manual) and calling specific query depends on it. At end return json stringified array of lists with tasks. |
| queryBoardLists | For internal use only - return lists belonging to user |
| updateBoardList | For internal use only - Updating board list record |
| updateListPositions | For internal use only - Updating lists position in order of appear in array |
TaskBoardListTask
There are no operations or events defined for the 'TaskBoardListTask' entity.
TaskTemplate
The following operations are defined for the 'TaskTemplate' entity.
| Operation | Description |
|---|---|
| add | Adding new template |
| get | Return template |
| remove | Remove template |
| update | Updating template |
Task_categories
There are no operations or events defined for the 'Task_categories' entity.
Task_notes
There are no operations or events defined for the 'Task_notes' entity.
UserAccount
The following operations are defined for the 'UserAccount' entity.
| Operation | Description |
|---|---|
| getTeams | Flowcode Operation using the supplied Customer User Id to retrieve the user's Container Id and Customer Name |
UserEntityList
There are no operations or events defined for the 'UserEntityList' entity.
Operations
The following general operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.
| Method | Source | Description |
|---|---|---|
| CreateIndex | local | Operation to Create Default Application Index |
| addEveryoneToRole | global | For internal use only - Add all users to the specified role |
| addEveryoneToWorkspace | global | For internal use only - Add all users to the specified workspace |
| addHistory | global | For internal use only - Add a historic bookmark for the page visited |
| addMembersToWorkspace | global | For internal use only - Add users, groups or members to a specified workspace |
| adminAssignUsersToGroup | global | For internal use only - Add all users to the specified role |
| adminAssignUsersToGroupbyGroupAndRole | global | assign users to group by group and or role |
| adminAssignUsersToRole | global | For internal use only - Add all users to the specified role |
| adminAssignUsersToRolebyGroupAndRole | global | assign users to a role by group and or other role |
| adminBpmAddTemplate | global | add a bpm template |
| adminBpmDeleteTemplate | global | delete a template |
| adminBpmGetLiveInstance | global | Get live instance record |
| adminBpmGetTemplate | global | get bpm template record |
| adminBpmGetTemplatesForList | global | get bpm templates for app returing just id, name, type and grouping |
| adminBpmGetTemplatesTable | global | Get BPM templates for a given app |
| adminBpmUpdateLiveInstance | global | Update live instance record |
| adminDatabaseListCreateRecord | global | create record in h_sys_dblists |
| adminDatabaseListDeleteRecord | global | deleterecord in h_sys_dblists |
| adminDatabaseListGetListValues | global | Get db list and then get list values for it |
| adminDatabaseListUpdateRecord | global | create record in h_sys_dblists |
| adminInitaliseData | global | Used by the Admin App to get all the initial data need on first lost. |
| coreHomeInitialiseData | global | Calls all applications and requests slides and home data |
| coreInitaliseData | global | For internal use only - Used by the Core Web App to get all the initial data need on first lost. |
| getCoWokers | global | DEPRECATED - please use getCoworkersList |
| getCoWokersList | global | DEPRECATED - Please use getCoWorkersList |
| getCoWorkers | global | DEPRECATED - please use getCoworker |
| getCoWorkersList | global | For internal use only - Get a list of Co-workers |
| getContacts | global | DEPRECATED - use get contactsList |
| getContactsList | global | For internal use only - Get a list of contacts |
| getContactsList4 | global | For internal use only - Get a list of contacts |
| getContactsListByOrgFilter | global | For internal use only - Get filtered and paged list of organisations |
| getEmailList | global | DEPRECATED - For internal use only - Used to get email list (Paged) and count of emails. |
| getEmailList2 | global | For internal use only - Used to get email list (Paged) and count of emails |
| getEmailUnreadCounter | global | For internal use only - Returns the unread email counter for all shared mailboxed bellonging to the logged in user |
| getOrganisations | global | DEPRECATED - use getOrganisationList |
| getOrganisationsList | global | For internal use only - Get filtered and paged list of organisations |
| getSitesList | global | Get a list of Sites |
| getUnreadCountersForPosts | global | DEPRECATED - For internal use only - Get unread counters for a list of activity Id |
| getUserBasicNotificationConfig | global | For internal use only - Returns user event configuration |
| getUserGuestRecord | global | This operation returns a customer's details, depending on whether they are a co-worker or a contact. |
| getUserMemberships | global | Returns the List of My Roles and Groups as URNs includding the same user URN |
| getUsersIManage | global | For internal use only - Returns the List of Users I manage based on Groups |
| guestInitaliseData | global | Used by the Guest App to get all the initial data need on first lost. |
| postToTimeline | global | Make safe post to social object timeline, checking if user is following, if not doing it for him and unfollow. |
| sendMessage | global | Send message to specific urn array |
| shrGetTimestamp | global | This flowcode returns a new calculated timestamp value based on the input parameters provided. |
| timeSlcGet | global | Elevated flowcode to get access to time:slcGet from guest level |
| updateActivityStream | global | For internal use only - Unified access to the following APIs PostImage AcitvityPostImage ActivityPostMessage PostMessage |
| userUpdateProfile | global | Used by the Service Portal to update a basic user / users profile |
| webrtc_answer | global | respond to a webrtc request |
| webrtc_getIceServer | global | Get ICE server configuration |
| webrtc_hangup | global | Message sent when a user hangs up or rejects a call to let other users know this |
| webrtc_joincall | global | join call and get list of users to initiate connection with |
| webrtc_offer | global | starts a webrtc call |
| webrtc_setIceCandidate | global | Send an ICE Candidate to the specified user |
| webrtc_startcall | global | Creates a peer 2 peer video (or other webrtc) call |
The following general BPM operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.
| Method | Source | Description |
|---|
The following general Auto Responder (AR) operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.
| Method | Source | Description |
|---|
The following general events are defined for the 'com.hornbill.livechat' application. You can click on each event to see detailed information about that event.
| Event | Source | Description |
|---|