Application - com.hornbill.livechat


Entities

The following entities are defined for this application

ChatSessions

The following operations are defined for the 'ChatSessions' entity.

Operation Description
Accept Operation used by an analyst to accept a session
Cancel Operation used by an analyst to Cancel a session
Close Operation used by an analyst to close a session
Create Create a New Chat Session From SS
Get Load Chat Session
GetChatTranscript Returns a Chat Session Transcript
GetParticipants Load Chat Session Participants List
IsEnabled Operation is used to tell selfservice is the application setting 'app.setting.selfservice.enabled' is true or false
Post Post a Message to a Chat Session from SS
SendNotification Operation is used to send notifications about new incomming session
SetIsTyping Operation used by to broadcast a typing event
SetLeft Operation used when an end user leaves the portal with an active session running
TranslateMessage Operation is used to allow the portal to translate message

ChatSessionsMessages

The following operations are defined for the 'ChatSessionsMessages' entity.

Operation Description
entityAttachGetInfo Operation is used to Load attached files for download
entitySearch Operation to search entity

Operations

The following general operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.

Method Source Description
CreateIndex local Used to create LC Index on install
appCoreInitaliseData local This operation returns the initialise data for the application.
appCoreInitialiseData local This operation returns the initialise data for the application.
getDefaultWidget local This flowcode operation returns default widget data for the specified default widget from the Hornbill Live Chat application.
getDefaultWidgetDashboards local This flowcode operation returns default widget dashboards that are provied by the Hornbill Live Chat application
getDefaultWidgetQuery local This flowcode operation returns data for the specified default widget query from the Hornbill Live Chat application.
getDefaultWidgetStructure local This flowcode operation returns the default widget structure for the stated Hornbill location for the Hornbill Live Chat application
getDefaultWidgets local This flowcode operation returns the default widgets for the stated Hornbill location for the Hornbill Live Chat application

The following general BPM operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.

Method Source Description

The following general Auto Responder (AR) operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.

Method Source Description

The following general events are defined for the 'com.hornbill.livechat' application. You can click on each event to see detailed information about that event.

Event Source Description

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