Application - com.hornbill.livechat
Entities
The following entities are defined for this applicationChatSessions
The following operations are defined for the 'ChatSessions' entity.
| Operation | Description |
|---|---|
| Accept | Operation used by an analyst to accept a session |
| Cancel | Operation used by an analyst to Cancel a session |
| Close | Operation used by an analyst to close a session |
| Create | Create a New Chat Session From SS |
| Get | Load Chat Session |
| GetChatTranscript | Returns a Chat Session Transcript |
| GetParticipants | Load Chat Session Participants List |
| IsEnabled | Operation is used to tell selfservice is the application setting 'app.setting.selfservice.enabled' is true or false |
| Post | Post a Message to a Chat Session from SS |
| SendNotification | Operation is used to send notifications about new incomming session |
| SetIsTyping | Operation used by to broadcast a typing event |
| SetLeft | Operation used when an end user leaves the portal with an active session running |
| TranslateMessage | Operation is used to allow the portal to translate message |
ChatSessionsMessages
The following operations are defined for the 'ChatSessionsMessages' entity.
| Operation | Description |
|---|---|
| entityAttachGetInfo | Operation is used to Load attached files for download |
| entitySearch | Operation to search entity |
Operations
The following general operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.
| Method | Source | Description |
|---|---|---|
| CreateIndex | local | Used to create LC Index on install |
| appCoreInitaliseData | local | This operation returns the initialise data for the application. |
| appCoreInitialiseData | local | This operation returns the initialise data for the application. |
| getDefaultWidget | local | This flowcode operation returns default widget data for the specified default widget from the Hornbill Live Chat application. |
| getDefaultWidgetDashboards | local | This flowcode operation returns default widget dashboards that are provied by the Hornbill Live Chat application |
| getDefaultWidgetQuery | local | This flowcode operation returns data for the specified default widget query from the Hornbill Live Chat application. |
| getDefaultWidgetStructure | local | This flowcode operation returns the default widget structure for the stated Hornbill location for the Hornbill Live Chat application |
| getDefaultWidgets | local | This flowcode operation returns the default widgets for the stated Hornbill location for the Hornbill Live Chat application |
The following general BPM operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.
| Method | Source | Description |
|---|
The following general Auto Responder (AR) operations are defined for the 'com.hornbill.livechat' application. You can click on each operation to see detailed information about that operation.
| Method | Source | Description |
|---|
The following general events are defined for the 'com.hornbill.livechat' application. You can click on each event to see detailed information about that event.
| Event | Source | Description |
|---|