Application - com.hornbill.customermanager


Entities

The following entities are defined for this application

Case

The following operations are defined for the 'Case' entity.

Operation Description
add Steps: 1 Adds a Case 2 Follows the Timeline 3 Adds a post to the Timeline For case owner is set based on session - could be user or contact
addAttachment Attach a file to the Case
addMember grant member access to case (add it to members)
canUpdate Set new customer for case
get Returns Case Information.
guest_add Raise new case from website or any other source
guest_addAttachment add guest attachment
guest_get Returns Case Information for guest
guest_setStatus Set case status and reset to unread
remove Archives the case.
removeAttachment Remove an attachment from the case
removeMember remove member
sendMessage Send Email Message
setCustomer Add customer to an existing Case.
setOwner Set new customer for case
setReadFlag Set case read flag
setStatus Set new case status and reset to unread
update Updates the case Details
updateExtra Updates the case last action extra info

CaseCustomer

There are no operations or events defined for the 'CaseCustomer' entity.

CaseMember

There are no operations or events defined for the 'CaseMember' entity.

CaseType

The following operations are defined for the 'CaseType' entity.

Operation Description
admin_addMember add default member(s) to case type
admin_removeMember remove member

CaseTypeMember

There are no operations or events defined for the 'CaseTypeMember' entity.

Contact

The following operations are defined for the 'Contact' entity.

Operation Description
addToOrganisationTimeline
sendMessage Send Email Message

Contract

The following operations are defined for the 'Contract' entity.

Operation Description
add Adds a Contract for an Organisation Adds a post to the Timeline Follows the Timeline
addAttachment Attach a file to the Contract
duplicate Duplicates an excisting Contract. Uses the same Timeline
duplicateAttachments Attach a file to the Contract
get Returns Contract Information
remove Archives the contract. Link between the organisation will be sill maintained and can be brought back by sending "unarchived" as true
removeAttachment Remove an attachment from the Contract
update Updates the Contract Details

ContractContact

The following operations are defined for the 'ContractContact' entity.

Operation Description
add Add a Contact to an existing Contract. Contact can be added from an existing one or a non existing. If not existing, no contact ID is needed. If contact ID is used, no other details are needed.
get Returns Contact details from the contract
remove Removes a Contact from an existing Contract.
update Update a Contact in an existing Contract.

EntityAttachments

There are no operations or events defined for the 'EntityAttachments' entity.

Organizations

The following operations are defined for the 'Organizations' entity.

Operation Description
AttachFile Attach a file to the Organisation
RemoveAttachment Remove an attachment from the Organisation
addMember2 Add a Member to an Organisation
removeMember Remove a member from the Organisation
removeMember2 Remove a member from the Organisation

OrgMembers

There are no operations or events defined for the 'OrgMembers' entity.

Products

There are no operations or events defined for the 'Products' entity.

ServiceDesk

The following operations are defined for the 'ServiceDesk' entity.

Operation Description
admin_add adds desk
admin_addMember grant member access to case (add it to members)
admin_addOrganisation assigne organisation to desk
admin_get Returns Sevice Desk Information
admin_remove Archives the serive desk.
admin_removeMember remove member
admin_removeOrganisation remove organisation
admin_update Updates the case Details

ServiceDeskMember

There are no operations or events defined for the 'ServiceDeskMember' entity.

ServiceDeskOrganization

There are no operations or events defined for the 'ServiceDeskOrganization' entity.

SupportedItems

The following operations are defined for the 'SupportedItems' entity.

Operation Description
add Add a Contact to an existing Contract. Contact can be added from an existing one or a non existing. If not existing, no contact ID is needed. If contact ID is used, no other details are needed.
get Returns Supported Item details from the contract
remove Removes a Supported Item from an existing Contract.
update Update a Supported Item in an existing Contract.

Operations

The following general operations are defined for the 'com.hornbill.customermanager' application. You can click on each operation to see detailed information about that operation.

Method Source Description
appCoreInitaliseData local Returns the current active timer value for my session
getMyOrganisationsList local Get the list and count of the organisations I manage
h_create_mailboxes local Create Mailboxes
migrateMembers local Migration for Members from Containers to Independent table
postToTimeline local Make safe post to social object timeline, checking if user is following, if not doing it for him and unfollow.
sendMessage local Send message to specific urn array

The following general BPM operations are defined for the 'com.hornbill.customermanager' application. You can click on each operation to see detailed information about that operation.

Method Source Description

The following general Auto Responder (AR) operations are defined for the 'com.hornbill.customermanager' application. You can click on each operation to see detailed information about that operation.

Method Source Description

The following general events are defined for the 'com.hornbill.customermanager' application. You can click on each event to see detailed information about that event.

Event Source Description

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