Application - com.hornbill.customermanager

Entities

The following entities are defined for this application

Case

The following operations are defined for the 'Case' entity.

Operation	Description
add	Steps: 1 Adds a Case 2 Follows the Timeline 3 Adds a post to the Timeline For case owner is set based on session - could be user or contact
addAttachment	Attach a file to the Case
addMember	grant member access to case (add it to members)
canUpdate	Set new customer for case
get	Returns Case Information.
guest_add	Raise new case from website or any other source
guest_addAttachment	add guest attachment
guest_get	Returns Case Information for guest
guest_setStatus	Set case status and reset to unread
remove	Archives the case.
removeAttachment	Remove an attachment from the case
removeMember	remove member
sendMessage	Send Email Message
setCustomer	Add customer to an existing Case.
setOwner	Set new customer for case
setReadFlag	Set case read flag
setStatus	Set new case status and reset to unread
update	Updates the case Details
updateExtra	Updates the case last action extra info

CaseCustomer

There are no operations or events defined for the 'CaseCustomer' entity.

CaseMember

There are no operations or events defined for the 'CaseMember' entity.

CaseType

The following operations are defined for the 'CaseType' entity.

Operation	Description
admin_addMember	add default member(s) to case type
admin_removeMember	remove member

CaseTypeMember

There are no operations or events defined for the 'CaseTypeMember' entity.

Contact

The following operations are defined for the 'Contact' entity.

Operation	Description
addToOrganisationTimeline
sendMessage	Send Email Message

Contract

The following operations are defined for the 'Contract' entity.

Operation	Description
add	Adds a Contract for an Organisation Adds a post to the Timeline Follows the Timeline
addAttachment	Attach a file to the Contract
duplicate	Duplicates an excisting Contract. Uses the same Timeline
duplicateAttachments	Attach a file to the Contract
get	Returns Contract Information
remove	Archives the contract. Link between the organisation will be sill maintained and can be brought back by sending "unarchived" as true
removeAttachment	Remove an attachment from the Contract
update	Updates the Contract Details

ContractContact

The following operations are defined for the 'ContractContact' entity.

Operation	Description
add	Add a Contact to an existing Contract. Contact can be added from an existing one or a non existing. If not existing, no contact ID is needed. If contact ID is used, no other details are needed.
get	Returns Contact details from the contract
remove	Removes a Contact from an existing Contract.
update	Update a Contact in an existing Contract.

EntityAttachments

There are no operations or events defined for the 'EntityAttachments' entity.

Organizations

The following operations are defined for the 'Organizations' entity.

Operation	Description
AttachFile	Attach a file to the Organisation
RemoveAttachment	Remove an attachment from the Organisation
addMember2	Add a Member to an Organisation
removeMember	Remove a member from the Organisation
removeMember2	Remove a member from the Organisation

OrgMembers

There are no operations or events defined for the 'OrgMembers' entity.

Products

There are no operations or events defined for the 'Products' entity.

ServiceDesk

The following operations are defined for the 'ServiceDesk' entity.

Operation	Description
admin_add	adds desk
admin_addMember	grant member access to case (add it to members)
admin_addOrganisation	assigne organisation to desk
admin_get	Returns Sevice Desk Information
admin_remove	Archives the serive desk.
admin_removeMember	remove member
admin_removeOrganisation	remove organisation
admin_update	Updates the case Details

ServiceDeskMember

There are no operations or events defined for the 'ServiceDeskMember' entity.

ServiceDeskOrganization

There are no operations or events defined for the 'ServiceDeskOrganization' entity.

SupportedItems

The following operations are defined for the 'SupportedItems' entity.

Operation	Description
add	Add a Contact to an existing Contract. Contact can be added from an existing one or a non existing. If not existing, no contact ID is needed. If contact ID is used, no other details are needed.
get	Returns Supported Item details from the contract
remove	Removes a Supported Item from an existing Contract.
update	Update a Supported Item in an existing Contract.

Operations

The following general operations are defined for the 'com.hornbill.customermanager' application. You can click on each operation to see detailed information about that operation.

Method	Source	Description
appCoreInitaliseData	local	Returns the current active timer value for my session
getMyOrganisationsList	local	Get the list and count of the organisations I manage
h_create_mailboxes	local	Create Mailboxes
migrateMembers	local	Migration for Members from Containers to Independent table
postToTimeline	local	Make safe post to social object timeline, checking if user is following, if not doing it for him and unfollow.
sendMessage	local	Send message to specific urn array

The following general BPM operations are defined for the 'com.hornbill.customermanager' application. You can click on each operation to see detailed information about that operation.

Method	Source	Description

The following general Auto Responder (AR) operations are defined for the 'com.hornbill.customermanager' application. You can click on each operation to see detailed information about that operation.

Method	Source	Description

The following general events are defined for the 'com.hornbill.customermanager' application. You can click on each event to see detailed information about that event.

Event	Source	Description