Application - com.hornbill.customermanager
Entities
The following entities are defined for this applicationCase
The following operations are defined for the 'Case' entity.
| Operation | Description |
|---|---|
| add | Steps: 1 Adds a Case 2 Follows the Timeline 3 Adds a post to the Timeline For case owner is set based on session - could be user or contact |
| addAttachment | Attach a file to the Case |
| addMember | grant member access to case (add it to members) |
| canUpdate | Set new customer for case |
| get | Returns Case Information. |
| guest_add | Raise new case from website or any other source |
| guest_addAttachment | add guest attachment |
| guest_get | Returns Case Information for guest |
| guest_setStatus | Set case status and reset to unread |
| remove | Archives the case. |
| removeAttachment | Remove an attachment from the case |
| removeMember | remove member |
| sendMessage | Send Email Message |
| setCustomer | Add customer to an existing Case. |
| setOwner | Set new customer for case |
| setReadFlag | Set case read flag |
| setStatus | Set new case status and reset to unread |
| update | Updates the case Details |
| updateExtra | Updates the case last action extra info |
CaseCustomer
There are no operations or events defined for the 'CaseCustomer' entity.
CaseMember
There are no operations or events defined for the 'CaseMember' entity.
CaseType
The following operations are defined for the 'CaseType' entity.
| Operation | Description |
|---|---|
| admin_addMember | add default member(s) to case type |
| admin_removeMember | remove member |
CaseTypeMember
There are no operations or events defined for the 'CaseTypeMember' entity.
Contact
The following operations are defined for the 'Contact' entity.
| Operation | Description |
|---|---|
| sendMessage | Send Email Message |
Contract
The following operations are defined for the 'Contract' entity.
| Operation | Description |
|---|---|
| add | Adds a Contract for an Organisation Adds a post to the Timeline Follows the Timeline |
| addAttachment | Attach a file to the Contract |
| duplicate | Duplicates an excisting Contract. Uses the same Timeline |
| get | Returns Contract Information |
| remove | Archives the contract. Link between the organisation will be sill maintained and can be brought back by sending "unarchived" as true |
| removeAttachment | Remove an attachment from the Contract |
| update | Updates the Contract Details |
ContractContact
The following operations are defined for the 'ContractContact' entity.
| Operation | Description |
|---|---|
| add | Add a Contact to an existing Contract. Contact can be added from an existing one or a non existing. If not existing, no contact ID is needed. If contact ID is used, no other details are needed. |
| get | Returns Contact details from the contract |
| remove | Removes a Contact from an existing Contract. |
| update | Update a Contact in an existing Contract. |
EntityAttachments
There are no operations or events defined for the 'EntityAttachments' entity.
Organizations
The following operations are defined for the 'Organizations' entity.
| Operation | Description |
|---|---|
| AttachFile | Attach a file to the Organisation |
| RemoveAttachment | Remove an attachment from the Organisation |
| addMember2 | Add a Member to an Organisation |
| removeMember | Remove a member from the Organisation |
| removeMember2 | Remove a member from the Organisation |
OrgMembers
There are no operations or events defined for the 'OrgMembers' entity.
Products
There are no operations or events defined for the 'Products' entity.
ServiceDesk
The following operations are defined for the 'ServiceDesk' entity.
| Operation | Description |
|---|---|
| admin_add | adds desk |
| admin_addMember | grant member access to case (add it to members) |
| admin_addOrganisation | assigne organisation to desk |
| admin_get | Returns Sevice Desk Information |
| admin_remove | Archives the serive desk. |
| admin_removeMember | remove member |
| admin_removeOrganisation | remove organisation |
| admin_update | Updates the case Details |
ServiceDeskMember
There are no operations or events defined for the 'ServiceDeskMember' entity.
ServiceDeskOrganization
There are no operations or events defined for the 'ServiceDeskOrganization' entity.
SupportedItems
The following operations are defined for the 'SupportedItems' entity.
| Operation | Description |
|---|---|
| add | Add a Contact to an existing Contract. Contact can be added from an existing one or a non existing. If not existing, no contact ID is needed. If contact ID is used, no other details are needed. |
| get | Returns Supported Item details from the contract |
| remove | Removes a Supported Item from an existing Contract. |
| update | Update a Supported Item in an existing Contract. |
Operations
The following general operations are defined for the 'com.hornbill.customermanager' application. You can click on each operation to see detailed information about that operation.
| Method | Source | Description |
|---|---|---|
| appCoreInitaliseData | local | Returns the current active timer value for my session |
| getMyOrganisationsList | local | Get the list and count of the organisations I manage |
| h_create_mailboxes | local | DEPRECATED - Used in DEV - Create Mailboxes |
| migrateMembers | local | DEPRECATED - Migration for Members from Containers to Independent table |
| postToTimeline | local | Make safe post to social object timeline, checking if user is following, if not doing it for him and unfollow. |
| sendMessage | local | Send message to specific urn array |
The following general BPM operations are defined for the 'com.hornbill.customermanager' application. You can click on each operation to see detailed information about that operation.
| Method | Source | Description |
|---|
The following general Auto Responder (AR) operations are defined for the 'com.hornbill.customermanager' application. You can click on each operation to see detailed information about that operation.
| Method | Source | Description |
|---|
The following general events are defined for the 'com.hornbill.customermanager' application. You can click on each event to see detailed information about that event.
| Event | Source | Description |
|---|
Queries
The following stored queries are defined for this application| Name | Title | Description |
|---|---|---|
| admin_getDeskOrganisations | Get service desk organisations | |
| admin_getOrganizationList | Get service desk organisations | |
| admin_getSDeskList | admin_getSdeskList | |
| associatedOrganizations | Blank Query | |
| getAllContracts | Get All Contracts | |
| getAllContractsForAutocomplete | Get All Contracts for Autocomplete | |
| getAllOrgMembers | Get all organisation members | |
| getCaseMembers | Get case members | |
| getCaseTypeMembers | Get case type members | |
| getContactsForContract | Get Contacts for Contract | |
| getContactsForContractCount | Get Contacts Count for Contract | |
| getContactsForOrg | Get Contacts for Org | |
| getContactsInContracts | Get Contacts in All Contracts | |
| getContractDetailsFull | Contract Details Full (Internal Use only) | |
| getContractLatestVersion | getContractLatestVersion | |
| getContractVersions | Get Contract Versions from a single source | |
| getContractsCountForOrg | Get Contracts Count for Org | |
| getContractsForContact | Get Contracts for a specific Core Contact | |
| getContractsForOrg | Get Contracts List for Org | |
| getContractsTotalCounters | Get Contracts Total Counters | |
| getDeskMembers | Get service desk members | |
| getDeskOrganisations | Get service desk organisations | |
| getEntityAttachments | getEntityAttachments | |
| getEntityAttachmentsCount | getEntityAttachmentsForDuplication | |
| getEntityAttachmentsForDuplication | getEntityAttachmentsForDuplication | |
| getGroupName | Get group name | |
| getMyCasesListByDesk | getMyCasesListByDesk | |
| getMyDesksList | getMyDesksList | |
| getMyOrganizationsCountByIndustry | Get my organizations count by industry | |
| getMyOrganizationsList | getMyOrganizationsList | |
| getMyOrganizationsList2 | getMyOrganizationsList2 | |
| getMyOrgsData | Get last modified date organisation based on timeline | |
| getOrgIDsForMember | getOrgIDsForMember | |
| getOrgMembers | Get organisation members | |
| getOrgsLastUpdate | getOrgsLastUpdate - Get Organisations Last Update | |
| getOrgsMembers | getMembersForOrgs - Get Members for Organisations | |
| getProductsForAutocomplete | Get Products for Autocomplete | |
| getSupportedItemsForAutocomplete | Get Supported Items for Autocomplete | |
| getSupportedItemsForContract | Get Supported Items for Contract | |
| getSupportedItemsForContractCount | Get Supported Items for Contract for Contract Duplication purposes only | |
| getSupportedItemsForContractForDuplicate | Get Supported Items for Contract for Contract Duplication purposes only | |
| getSupportedItemsForContractFull | Get Supported Items for Contract | |
| guest_getCaseTypes | Get case types for guest | |
| guest_getMyCasesListByDesk | guest_getMyCasesListByDesk | |
| migrateMembers | Migrate all organisation members from containers to new table | |
| progressiveCapturePickList | Get Progressive Capture |